Terms & Conditions

  1. Customer and Purchase Eligibility

    All HKU’s students (both full-time and part time), staff and alumni are eligible for enjoying the Notebook Ownership Program 2018. Eligible Customer must present the following documents in person during the purchase for SENCO to verify their identification:

    IdentityRelated Documents
    StudentA valid HKU / Centennial College Student Card /offer confirmation email received from the University with you Full Name and University Number (UID)
    StaffA valid HKU Staff Card
    Alumni A valid HKID Card (For non-HK citizen, please provide other valid identity document, e.g. travelling visa etc.) and one of the following should be presented:
    • A valid HKU Visa Card issued by Bank of East Asia, or
    • Original or photocopy of HKU Certificate of Graduation.

    SENCO reserves the right to claim the price differences of purchased items if customer fails to prove his/her identification.
  2. Purchase Quota

    Each customer is eligible to purchase ONE unit of Apple Macbook and ONE unit of tablet. Senco reserves the right to claim the different between the list price and the education offer under this program.
  3. Ordering Methods

    Customer can visit our web ordering platform – www.eduoffer.com/online/np18/hku
    during 09th August, 2018 to 30th September, 2018 to place order online; or

    Visit the School Roadshow during the following schedule.
    DateTime Venue
    1st Roadshow14th – 18th August, 2018Monday to Saturday
    11:30 – 19:30
    Loke Yew Hall
    2nd Roadshow 03rd – 8th September, 2018Monday to Saturday
    11:30 – 19:30
    Loke Yew Hall
  4. Payment Methods

    Payment MethodWeb OrderingRoadshow Ordering
    Credit Card Full PaymentApplicable
    Accept VISA / MasterCard only
    Accept VISA / MasterCard / Union Pay
    12-Month Instalment Plan Not ApplicableApplicable to VISA / MasterCard Credit Card Holder of HSBC / DBS / AEON. 4% administrative fee will be charged for 12-month instalment
    EPS PaymentNot ApplicableApplicable
    ATM / Bank-in Cash Transfer / Internet Banking TransferApplicable
    Customer is required to upload the payment slip for payment verification.
    Customer is required to upload the payment slip for payment verification.
    HSBC Bank Account
    Account No.: 083-9019817
    Account Name: Senco-Masslink Technology Ltd.
  5. Order Amendment

    Order amendment within 1 week from the order confirmation date will be accepted. An administrative charge of HK$150 will be applied for corresponding amendment. No order cancellation and refund is allowed upon order confirmation.

  6. Redemption Arrangement

    1. In-Campus Stock Distribution
      DateTime Venue
      1st Stock Distribution16th August – 18th August, 2018Monday to Saturday
      12:30 – 19:30
      HKU Loke Yew Hall
      2nd Stock Distribution 03rd September – 08th September, 2018Monday to Saturday
      12:30 – 19:30
      HKU Loke Yew Hall
      3st Stock Distribution03rd October – 06th October, 2018
      (For order placed on or before 10 Sep, 2018)
      Monday to Saturday
      12:30 – 19:30
      UG1, Composite Building (Union Building), HKU

      *Please refer to the confirmation email and website for the precise collection period.

    2. Door-to-Door Delivery with HK$200 delivery charge for each delivery (not applicable for Ma Wan, Tung Chung, Lantau Island, Hong Kong International Airport, Sha Tau Kok, Ta Kwu Ling, Sai Kung, Kam Tin, Discovery Bay and other outlying islands.)

    3. Redemption Centre
      Address2/F, 101 King’s Road North Point, Hong Kong
      (Fortress Hill MTR Station Exit A)
      Opening Hours Monday to Friday
      10:00am – 1:00pm ; 2:00pm – 7pm
      10:00am – 2:00pm
      Closed on every Sundays and Public Holidays
      Important Note: Public Holiday includes 25 September, 2018, 1 October, 2018, 17 October, 2018.
      The office hour of 24 September 2018 will change to 10:00am – 1:00pm & 2:00pm – 4:00pm

    Documents Required for Stock Redemption
    Customer is required to bring the following original documents IN PERSON for stock redemption. SENCO reserves the right to not distributing the stocks to customers if they fail to show the following documents.
    Customer TypeRequired Supporting Document
    • Student Card
    • Original Copy of Sales Memo for Roadshow Ordering
    • Pro-forma Invoice copy (for online ordering)
    • Pick-up Notification Email (softcopy)
    • Staff Card
    • Original Copy of Sales Memo for Roadshow Ordering
    • Pro-forma Invoice copy (for online ordering)
    • Pick-up Notification Email (softcopy)
    • Alumni Card/ Graduation Certificate/ Alumni Credit Card
    • Original Copy of Sales Memo for Roadshow Ordering
    • Pro-forma Invoice copy (for online ordering)
    • Pick-up Notification Email (softcopy)
    Third Party Authorization
    • Signed Authorization Letter
    • Photocopy of supporting documents of student, staff and alumni.

    Typhoon & Rainstorm Signal Arrangement
    Typhoon Signal / Rainstorm Warning Signal Redemption Arrangement
    (Apply for both SENCO or School Campus Redemption Point)
    Roadshow Arrangement
    Typhoon Signal No. 1 Amber RainstormAs UsualAs Usual
    Typhoon Signal No. 3 Red Rainstorm As UsualAs Usual
    Typhoon Signal No. 8 or Black Rainstorm
    (a) Cancelled before 9amRe-open 3 hours thereafterRe-open 3 hours thereafter
    (b) Cancelled after 9amCancelledCancelled
  7. Late Delivery Arrangement

    Late Delivery Compensation as follow:
    Within 1st calendar weekTotal 0.25% of Notebook Purchase Price
    Within 2nd calendar week Total 1% of Notebook Purchase Price
    Within 3rd calendar weekTotal 1.5% of Notebook Purchase Price
    Within 4th calendar weekTotal 2% of Notebook Purchase Price
    Maximum Late Penalty is 2% of Notebook Purchase Price.
    *Calculation of late penalty includes Saturday, Sunday & Public Holiday.

    In situation of Typhoon Signal 8 or Black Rainstorm, the above calculation on calendar week will be postponed accordingly.

    Important Note:
    1. Customer who do not collect their Notebook in the designated collection period will not receive any compensation.
    2. Order Cancellation with full refund is allowed if late delivery over 4 calendar weeks. Full refund to customer will be arranged within 4 calendar weeks.
    3. Customer is required to bring along the official invoice to our Senco office in person to collect the compensation in terms of cash. (Processing time for the compensation takes around 4 weeks).
  8. 7 Day Dead-on-Arrival Return Policy

    Customer is eligible to enjoy 7 Day Dead-on-Arrival Return Policy. Coverage ONLY includes hardware failure (Defective Pixels are not covered).

    Customer can exchange a new notebook or tablet if any hardware failure is founded within 7 working days of the invoice, or exchange the defected item at our Senco Service Centre. Returned notebook should be in Full Packaging with all the inbox items bundled with original purchase.

    A product is dead on arrival if it shows symptom of hardware failure preventing basic operation upon its first use out of the box and inspected by our certified engineer. Qualifying DOA symptoms as follow:
    1. Does not boot
    2. No power
    3. Battery(if applicable)does not charge or does not hold charge
    4. No video
    5. Internal input device failure(ie. internal Keyboard not responding)

    Other hardware failure preventing basic operability upon its first use out of the box defective pixels are not covered.

    In case of DOA, customer can bring the notebook to Senco Service Center. The lead time of replacement normally takes around 10 - 14 working days, subject to the availability of stocks.

    *We have the right to refuse to exchange a product on the ground of damage to its appearance, contain any trace of water damage or missing accessories once the delivery has been signed for.

    SENCO Service Center
    Address2/F, 101 King’s Road North Point, Hong Kong
    Opening Hours Monday to Friday : 9:00am - 6:30pm

    For iPad DOA Return
    – Apple will only provide whole unit replacement when customer reports with open box failure.
  9. New Model Launch Arrangement

    In case of changes of configuration due to the new model launch, following guarantee scheme will be provided.(Important Note: The delivery schedule of new model might be delayed.)

    Scenario (1)
    If the new models launch before the collection period or date, customer can choose the following options:
    • • Purchase the new model and pay the price difference between the original models and new models or refund the price difference.
    • • Collect the original model with a compensation of 5% on program price if the stock of original models are available.

    Scenario (2)
    If the new model launch after 7 days of collection period, no compensation will be provided

    In case of change of pricing, following arrangements will be provided:
    • Same program discount rate will be applied on new models.
    • If new program price is higher than the original program price, customer can choose to cancel the order and arrange full refund or pay for the price difference for the new model.
    • If new program price is lower than the original program price, customer will be refunded for the price difference.

    Important Note:
    1. New product launch arrangement only apply to those obsoleted models (not available for sales in Apple Official Website.) under same product family and same size.


  1. 購買資格

    合資格參與是次「香港大學筆記本型電腦教學優惠計劃2018 」之人仕包括:所有香港大學(包括全日制及兼讀制學生)、教職員及校友。客戶在購買時必須親身出示下列文件作登記及身份核對之用 :

    校友 香港大學之校友需出示香港身份證(香港身份證副本不需收取)及有效之
    • 東亞銀行發出之香港大學畢業生卡
    • 香港大學校友事務及拓展處發出之活動電郵及畢業證書副本

  2. 優惠限制

    每位客戶最多只能購買一部Apple 之手提電腦及一部平板電腦。如發現客戶購買超出以上限制之貨物數量,我們將保留索償購買時產品之正價及優惠價間差價之權利。
  3. 購買方法

    客戶可於 2018 年 8 月 09 日至 09 月 30 日內瀏覽網上訂購平台:

    日期時間 地點
    1st 校園現場訂購2018 年 8 月 14-18 日11:30 – 19:30 香港大學陸佑堂
    2nd 校園現場訂購 2018 年 9 月 03-08 日11:30 – 19:30
  4. 付款方法

    信用卡全數付款只接受 VISA / MasterCard只接受 VISA / MasterCard / 銀聯
    12個月分期付款 不適用只適用於匯豐銀行或星展銀行或AEON信用卡) 信用卡分期需收取4% 作行政費
    櫃員機轉賬 / 銀行現金轉賬 / 網上銀行轉帳適用
    銀行: 匯豐銀行
    銀行帳戶號碼 : 083-9019817
  5. 更改訂單

  6. 取貨安排

    1. 校園取貨點
      日期時間 地點
      1st 校園取貨點2018 年 8 月 16 日至 8 月18 日12:30 – 19:30 香港大學陸佑堂
      2st 校園取貨點2018 年 9 月 03 日至 9 月08 日12:30 – 19:30 香港大學陸佑堂
      3rd 校園取貨點 2018 年 10 月 03日至 10 月06 日(適用於9月10日前之訂單)12:30 – 19:30UG1, Composite Building (Union Building), HKU


    2. 付費送貨,費用為HK$200 送貨服務只適用於香港境內(不包括馬灣、東涌、大嶼山﹑香港國際機場,沙頭角,打鼓嶺,西貢,錦田,愉景灣或離島)
    3. SENCO換領點
      開放時間 星期一至星期五
      10:00am – 1:00pm ; 2:00pm – 6pm
      10:00am – 2:00pm
      2018年9月24日的開放時間將改為10:00am – 1:00pm ; 2:00pm – 4:00pm

    客戶必須於指定時間到指定地點領取貨物,並親身攜同及出示以下證明文件之正本,以供核實:如客戶未能根據以上情況出示 提供有效之證明文件,SENCO 將保留不派貨予有關人仕之最終權利。
    • 學生證
    • 銷售單據正本 (只適用於現場訂購)
    • 電郵訂購單據(只適用於網上訂購)
    • 取貨通知電郵(不用打印)
    • 教職員證
    • 銷售單據正本 (只適用於現場訂購)
    • 電郵訂購單據(只適用於網上訂購)
    • 取貨通知電郵(不用打印)
    • 舊生證 / 畢業證書 / 舊生信用卡
    • 銷售單據正本 (只適用於現場訂購)
    • 電郵訂購單據(只適用於網上訂購)
    • 取貨通知電郵(不用打印)
    • 已填妥之授權書正本
    • 以上不同客戶類別的相關證明文件副本

    颱風信號 / 暴雨警告信號領貨安排事宜(包括 SENCO 及校園取貨點)現場訂購安排事宜
    一號颱風信號 / 黃色暴雨警告如常運作如常運作
    三號颱風信號/ 紅色暴雨警告 如常運作如常運作
    八號颱風信號 / 黑色暴雨警告
    (a) 上午9時前除下颱風信號 暴雨警告除下三小時後重新運作颱風信號 暴雨警告除下三小時後重新運作
    (b) 上午9時後仍然生效取消取消
  7. 延遲交貨安排

    延遲交貨賠償 之計算方法如下︰
    第一個星期內總共 0.25%之筆記簿型電腦機價
    第二個星期內 總共 1%之筆記簿型電腦機價
    第三個星期內總共 1.5%之筆記簿型電腦機價
    第四個星期內總共 2%之筆記簿型電腦機價
    最高之賠償金額為筆記簿型電腦機價之 2%

    如遇上八號颱風信號 / 黑色暴雨警告,計算方法將順延。

    1. 客戶如未能於指定日期內提取電腦,將不獲任何賠償。
    2. 如客戶因貨期延誤超過四個星期而欲取消訂購,將可獲全數款項退回。款項將於四星期內退還申請人。
    3. 客戶需親身帶同有關單據正本到信港電腦有限公司領取於此保障計劃當中的延遲交貨現金補償。(現金補償安排需要大約4個星期)
  8. 7天購物保障


    所有更換之貨品必須保留全套包裝及完整貨品及收據。如有任何遺漏或人為損毀,均不接受。更換時間要視乎當時貨品數量 一般情況為 10 -14個工作天。


    1. 無法進入系統
    2. 無法開機
    3. 電池(如適用)無法充電或無法儲電
    4. 無影像顯示
    5. 內置輸入裝置失靈(例如內置鍵盤無反應)
    6. 其他影響產品正常運作的硬件失靈 - 如顯示器出現死點,則不在以上有效更換範圍之內。

    開放時間 星期一至星期五 : 上午9時至下午6時30分


    — 蘋果公司只會為開盒即損的iPad產品提供全件更換。
  9. 新型號轉機安排

    1. 客戶於電腦優惠計劃期間推出新型號,將提供以下之新型號保障及安排。(注意:新型號之貨期亦會有所延遲)

      情景 (1)
      • 購買新型號並享有折扣保障。客人需補回差價(如價錢比原有型號低,退回現金差價)或
      • 依舊領取原有型號並享有機價5%之補償
      情景 (2)
      客戶取貨時段超過7日或以上 ,折扣保障則不適用

    2. 如新型號的建議零價有所更改,將提供欲下之安排:
      • 新型號將享有相同的折扣優惠
      • 如新型號的建議零價比舊型號高,客戶可選擇取消訂單及安排全數退款,或補回當中的差價以訂購新型號。
      • 如新型號的建議零價比舊型號低,當中的差價將以現金回贈予客戶。

    1.新型號保障安排只適用於相同系列及同一尺寸規格下之產品,而該產品將不再於Apple 香港官方網站發售。