Terms & Conditions

    In the event there is a conflict between this English version of the Terms and Conditions and the Chinese version, the English version shall prevail.

  1. Customer and Purchase Eligibility

    All HKU’s students (both full-time and part time) and staff are eligible for enjoying the University Mac Program 2020. Eligible Customer must present the following documents in person during the purchase for SENCO to verify their identification:

    IdentityRelated Documents
    StudentA valid HKU / Centennial College Student Card /offer confirmation email received from the University with you Full Name and University Number (UID)
    StaffA valid HKU Staff Card

    SENCO reserves the right to claim the price differences of purchased items if customer fails to prove his/her identification.
  2. Purchase Quota

    Each customer is eligible to purchase ONE unit of Macbook / iMac and ONE unit of iPad. Senco reserves the right to claim the difference between the list price and the education offer under this program.
  3. Ordering Methods

    Customer can visit our web ordering platform – www.eduoffer.com/online/np20/hku
    during 10th August, 2020 to 30th October, 2020 to place order online
  4. Order Amendment

    No order cancellation and refund is allowed upon order confirmation.

    Order amendment within 2 days from the order confirmation date will be accepted. An administrative charge of HK$150 will be applied for corresponding amendment.

  5. Redemption Arrangement

    1. Door-to-Door Delivery with HK$80 delivery charge for each delivery (not applicable for Ma Wan, Tung Chung, Lantau Island, Hong Kong International Airport, Sha Tau Kok, Ta Kwu Ling, Sai Kung, Kam Tin, Discovery Bay and other outlying islands.)

    2. Redemption Centre
      Address2/F, 101 King’s Road North Point, Hong Kong
      (Fortress Hill MTR Station Exit A)
      Service Hours Monday to Friday
      10:00am – 1:00pm ; 2:00pm – 6pm
      Closed on every Saturdays, Sundays and Public Holidays
      Important Note Public Holiday includes 01, 02 & 26 October,2020

      Important Note:
      Customer is required to collect the item(s) within 2 weeks after receiving the collection notice. If customer fail to collect the item within 2 weeks after the sent date of collection note, a storage fee of HK$200 will be applied. The last collection date for this program is 30 Nov, 2020. Customers are required to collect the ordered item on or before this date.

    Documents Required for Stock Redemption
    Customer is required to bring the following original documents IN PERSON for stock redemption. SENCO reserves the right to not distributing the stocks to customers if they fail to show the following documents.
    Customer TypeRequired Supporting Document
    • Student Card
    • Pro-forma Invoice copy (for online ordering)
    • Pick-up Notification Email (softcopy)
    • Staff Card
    • Pro-forma Invoice copy (for online ordering)
    • Pick-up Notification Email (softcopy)
    Third Party Authorization
    • Signed Authorization Letter
    • Photocopy of supporting documents of student and staff.

    Typhoon & Rainstorm Signal Arrangement
    Typhoon Signal / Rainstorm Warning Signal Redemption Arrangement
    (Apply for SENCO Redemption Point)
    Typhoon Signal No. 1 Amber RainstormAs Usual
    Typhoon Signal No. 3 Red Rainstorm As Usual
    Typhoon Signal No. 8 or Black Rainstorm
    (a) Cancelled before 9amRe-open 3 hours thereafter
    (b) Cancelled after 9amCancelled

  6. 7 Day Dead-on-Arrival (DOA) Return Policy

    Customer is eligible to enjoy 7 Day Dead-on-Arrival Return Policy. Coverage ONLY includes hardware failure.

    Customer can exchange a new notebook or tablet if any hardware failure is founded within 7 working days of the invoice, or exchange the defected item at our Senco Service Centre. Returned notebook should be in Full Packaging with all the inbox items bundled with original purchase.

    A product is dead on arrival if it shows symptom of hardware failure preventing basic operation upon its first use out of the box and inspected by our certified engineer. Qualifying DOA symptoms as follow:
    1. Does not boot
    2. No power
    3. Battery(if applicable)does not charge or does not hold charge
    4. No video
    5. Internal input device failure(ie. internal Keyboard not responding)
    6. Other hardware failure preventing basic operability upon its first use out of the box

    Exclusion from DOA Policy
    1. Accessories
    2. Item that has had hardware and or drivers installed and/or 3rd party software
    3. Item suffers intermittent failures or failures occurring during specific operations
    4. Item has been repaired by ASP or other repair centre
    5. Item shows signs of tampering
    6. Item damaged due to incorrect use or abuse
    7. Cosmetic Faults
    8. Software or consumable products

    In case of DOA, customer can bring the notebook to Senco Service Center. The lead time of replacement normally takes around 10 - 14 working days, subject to the availability of stocks.

    *We have the right to refuse to exchange a product on the ground of damage to its appearance, contain any trace of water damage or missing accessories once the delivery has been signed for.

    SENCO Service Center
    Address2/F, 101 King’s Road North Point, Hong Kong
    Service Hours Monday to Friday : 9:00am - 6:00pm