f www.eduoffer.com

Terms & Conditions

  1. Customer and Purchase Eligibility

    All HKBU’s students (both full-time and part time), staff are eligible for enjoying the University Spring Program 2019. Eligible Customer must present the following documents in person during the purchase for SENCO to verify their identification:

    IdentityRelated Documents
    StudentA Valid University Student Card (expired Student Card is not accepted)
    StaffA valid Staff Card

    SENCO reserves the right to claim the price differences of purchased items if customer fails to prove his/her identification.
  2. Purchase Quota

    Each customer is eligible to purchase ONE unit of Apple Macbook and ONE unit of tablet under the site of eduoffer.com from 11 Feb to 30 May 2019.
    Senco reserves the right to claim the different between the list price and the education offer under this program.
  3. Ordering Methods

    Customer can visit our web ordering platform – www.eduoffer.com/online
    during 11th February, 2019 to 30th May 2019 to place order online
  4. Order Amendment

    Order amendment within 2 days from the order confirmation date will be accepted. An administrative charge of HK$150 will be applied for corresponding amendment. No order cancellation and refund is allowed upon order confirmation.

  5. Redemption Arrangement


    1. Door-to-Door Delivery with HK$200 delivery charge for each delivery (not applicable for Ma Wan, Tung Chung, Lantau Island, Hong Kong International Airport, Sha Tau Kok, Ta Kwu Ling, Sai Kung, Kam Tin, Discovery Bay and other outlying islands.)

    2. Redemption Centre
      Address2/F, 101 King’s Road North Point, Hong Kong
      (Fortress Hill MTR Station Exit A)
      Opening Hours Monday to Friday
      10:00am – 1:00pm ; 2:00pm – 6pm
      Closed on every Saturdays, Sundays and Public Holidays

    Documents Required for Stock Redemption
    Customer is required to bring the following original documents IN PERSON for stock redemption. SENCO reserves the right to not distributing the stocks to customers if they fail to show the following documents.

    Customer TypeRequired Supporting Document
    Student
    • Student Card
    • Pro-forma Invoice (softcopy)
    • Pick-up Notification Email (softcopy)
    Staff
    • Staff Card
    • Pro-forma Invoice (softcopy)
    • Pick-up Notification Email (softcopy)
    Third Party Authorization
    • Signed Authorization Letter
    • Photocopy of supporting documents of student and staff.

    Typhoon & Rainstorm Signal Arrangement
    Typhoon Signal / Rainstorm Warning Signal Redemption Arrangement
    Typhoon Signal No. 1 Amber RainstormAs Usual
    Typhoon Signal No. 3 Red Rainstorm As Usual
    Typhoon Signal No. 8 or Black Rainstorm
    (a) Cancelled before 9amRe-open 3 hours thereafter

  6. 7 Day Dead-on-Arrival Return Policy

    Customer is eligible to enjoy 7 Day Dead-on-Arrival Return Policy. Coverage ONLY includes hardware failure (Defective Pixels are not covered).

    Customer can exchange a new notebook or tablet if any hardware failure is founded within 7 working days of the invoice, or exchange the defected item at our Senco Service Centre. Returned notebook should be in Full Packaging with all the inbox items bundled with original purchase.

    A product is dead on arrival if it shows symptom of hardware failure preventing basic operation upon its first use out of the box and inspected by our certified engineer. Qualifying DOA symptoms as follow:
    1. Does not boot
    2. No power
    3. Battery(if applicable)does not charge or does not hold charge
    4. No video
    5. Internal input device failure(ie. internal Keyboard not responding)

    Other hardware failure preventing basic operability upon its first use out of the box defective pixels are not covered.

    In case of DOA, customer can bring the notebook to Senco Service Center. The lead time of replacement normally takes around 10 - 14 working days, subject to the availability of stocks.

    *We have the right to refuse to exchange a product on the ground of damage to its appearance, contain any trace of water damage or missing accessories once the delivery has been signed for.

    SENCO Service Center
    Address2/F, 101 King’s Road North Point, Hong Kong
    Opening Hours Monday to Friday : 9:00am - 6:30pm


    For iPad DOA Return
    – SENCO will only provide whole unit replacement when customer reports with open box failure.


  7. 條款及細則

    1. 購買資格

      合資格參與是次大專院校春季優惠計劃2019之人仕包括:所有香港大學(包括全日制及兼讀制學生)、教職員。客戶在購買時必須親身出示下列文件作登記及身份核對之用 :

      身份有關文件
      學生有效之學生證 (過期之學生證將不受理)
      教職員有效之職員證
    2. 優惠限制

      每位客戶於2019年度最多只能於EDUOFFER.COM 購買一部Apple 之手提電腦及一部平板電腦。如發現客戶購買超出以上限制之貨物數量,我們將保留索償購買時產品之正價及優惠價間差價之權利。
    3. 購買方法

      客戶可於 2019 年 2 月 11 日至 5 月 30日內瀏覽網上訂購平台:
      www.eduoffer.com/online
    4. 更改訂單

      如有客戶於訂單後2天內有任何更改,有關更改申請將收取$150作行政費用,訂單後超過2天內的更改申請將不獲接納。訂單一旦確認及付款後將不得取消及退款。
    5. 取貨安排

      1. 付費送貨,費用為HK$200 送貨服務只適用於香港境內(不包括馬灣、東涌、大嶼山﹑香港國際機場,沙頭角,打鼓嶺,西貢,錦田,愉景灣或離島)
      2. SENCO換領點
        地址Address香港北角英皇道101號2樓
        開放時間 星期一至星期五
        10:00am – 1:00pm ; 2:00pm – 6pm
        星期六、日及公眾假期休息

      取貨所需文件
      客戶必須於指定時間到指定地點領取貨物,並親身攜同及出示以下證明文件之正本,以供核實:如客戶未能根據以上情況出示 提供有效之證明文件,SENCO 將保留不派貨予有關人仕之最終權利。
      客戶類別所需證明文件
      學生
      • 學生證
      • 電子訂購單據(不用打印)
      • 取貨通知電郵(不用打印)
      教職員
      • 教職員證
      • 電子訂購單據 (不用打印)
      • 取貨通知電郵(不用打印)
      授權第三者代領
      • 已填妥之授權書正本
      • 學生證或職員證副本

      惡劣天氣及颱風下之安排
      颱風信號 / 暴雨警告信號領貨安排事宜
      一號颱風信號 / 黃色暴雨警告如常運作
      三號颱風信號/ 紅色暴雨警告 如常運作
      八號颱風信號 / 黑色暴雨警告
      (a) 上午9時前除下颱風信號 暴雨警告除下三小時後重新運作
      (b) 上午9時後仍然生效取消
    6. 7天購物保障

      客戶於本活動中購買之筆記簿型電腦及平板電腦均可享有7天購物保障,保障範圍只限硬件問題(不包括屏幕壞點)。

      所有更換之貨品必須保留全套包裝及完整貨品及收據。如有任何遺漏或人為損毀,均不接受。更換時間要視乎當時貨品數量 一般情況為 10 -14個工作天。

      於發票發單日起計七天內,如發現所買產品有任何硬件故障,顧客可到本維修中心更換壞件。退還件必須包含原包裝連同包裝內所有連帶物件,一併歸還方可進行新品更換。

      如產品於開盒首次使用出現任何硬件故障的癥狀,妨礙基本操作,經本公司的認可技師確認後,方可證實為到貨即損。符合到貨即損的硬件問題如下:
      1. 無法進入系統
      2. 無法開機
      3. 電池(如適用)無法充電或無法儲電
      4. 無影像顯示
      5. 內置輸入裝置失靈(例如內置鍵盤無反應)
      6. 其他影響產品正常運作的硬件失靈 - 如顯示器出現死點,則不在以上有效更換範圍之內。
      領取新機期後,如出現到貨即損問題,顧客需到SENCO維修中心作更換。

      SENCO維修中心
      地址Address香港北角英皇道101號2樓
      開放時間 星期一至星期五 : 上午9時至下午6時30分


      換機過程一般需時約十至十四個工作天,視乎貨存而定。

      iPad到貨即損更換適用
      — SENCO 只會為開盒即損的iPad產品提供全件更換。