Terms & Conditions
Customer and Purchase Eligibility
All VTC's students, staff and alumni are eligible for enjoying the offer of Notebook Ownership Program 2022. Customer is required to use the following information to register an account through the web ordering site in order to verify the identity.
Identity Related Documents Student Student school email / Student Card / Offer Letter or email with Student Name and Student ID Staff Staff email / Staff Card Alumni Past Student Card / Graduation Certificate
SENCO reserves the right to claim the price differences of purchased item if customer fails to prove his/her identification.Purchase Quota
Each customer is eligible to purchase ONE unit of Microsoft Surface under this program. Senco reserves the right to claim the different between the list price and the education offer under this program if customer abuses the purchase quota.Ordering Methods
Order Methods Order Period Web Ordering 04 August to 31 October, 2022 Off Campus Roadshow 01 - 09 September, 2022
Location : 22/F, Prosperity Millennia Plaza, 663 King’s Road, North Point, HK
Time: 11:00 - 19:00-
Payment Method
Payment Method Online / Offline Payment Credit Card Full Payment Accept VISA / MasterCard/ Union Pay WeChat Pay HK & Alipay HK Accept WeChat Pay HK & Alipay HK online through payment gateway Payme & Octopus Payment Applicable for offline payment
Payme Business Link : https://qr.payme.hsbc.com.hk/2/VLWKTdaiwUM5MqUuDoKyaT
Please capture the screen shot and send it to eshop@eduoffer.comATM / Bank-in Cash Transfer / Internet Banking Transfer HSBC Bank Account
Account No.: 083-9019817
Account Name: Senco-Masslink Technology Ltd.
Customer is required to upload the payment slip for payment verification.
(Please deposit exact amount, no refund will be allowed if customer deposit more than the transaction amount)Cheque Cheque Payable to“Senco-Masslink Technology Ltd”
Customer is required to mail the cheque to our office address
22/F., Prosperity Millennia Plaza, 663 King’s Road, North Point, Hong Kong -
Order Amendment
No order cancellation, order amendment or refund is allowed upon order confirmation.
Order amendment within 2 days from the order confirmation date will be accepted. An administrative charge of HK$150 will be applied for corresponding amendment. -
Redemption Arrangement
- FREE Door-to-Door Delivery for Surface Device Purchase
Remarks Not applicable for Lantau Island, Hong Kong International Airport, Sha Tau Kok, Discovery Bay and other outlying islands.
Free Delivery service is only eligible for Surface Device Purchase.Delivery Arrangement Delivery Service Hours
12:00pm - 5:00pm OR 6:00pm - 10:00pm
Monday to Saturday, delivery service is not available on Sunday and public holiday - HK$80 Delivery Charge for Accessories / Software Purchase
Remarks Not applicable for Lantau Island, Hong Kong International Airport, Sha Tau Kok, Discovery Bay and other outlying islands.
Delivery Arrangement Delivery Service Hours
12:00pm - 5:00pm or 6:00pm - 10:00pm
Monday to Saturday, delivery service is not available on Sunday and public holiday - Self Pick-up at Redemption Centre
Address 22/F, Prosperity Millennia Plaza, 663 King’s Road, North Point, Hong Kong (2-min walk distance from Quarry Bay MTR Exit C) Opening Hours Monday to Friday: 10:00 – 13:00 ; 14:00 – 19:00
Saturday:10:00 – 14:00
(Close on Sundays and Public Holidays)Important Note:
Customer is required to collect the item(s) within 2 weeks after receiving the collection notice. If customer fails to collect the item within 2 weeks after the sent date of collection notice, a storage fee of HK$50 per day will be applied.
Documents Required for Stock Redemption at Redemption Centre
Customer is required to bring the following original documents IN PERSON for stock redemption. SENCO reserves the right to not distributing the stocks to customers if they fail to show the following documents.
Customer Type Required Supporting Document Student - Student Card(original)
- Pro-forma Invoice copy (softcopy)
- Pick-up Notification Email or Whatsapp Message(softcopy)
Staff - Staff Card(original)
- Pro-forma Invoice copy (softcopy)
- Pick-up Notification Email or Whatsapp Message(softcopy)
Alumni - Past Student Card (original) / Graduation Certificate
- Pro-forma Invoice copy (softcopy)
- Pick-up Notification Email or Whatsapp Message(softcopy)
Third Party Authorization - Signed Authorization Letter (original with signature)
- Photocopy of supporting documents of student and staff.
Typhoon & Rainstorm Signal ArrangementTyphoon Signal / Rainstorm Warning Signal Redemption Arrangement
(Apply for both SENCO or School Campus Redemption Point)Roadshow Arrangement Typhoon Signal No. 1 Amber Rainstorm As Usual As Usual Typhoon Signal No. 3 Red Rainstorm As Usual As Usual Typhoon Signal No. 8 or Black Rainstorm (a) Cancelled before 9am Re-open 3 hours thereafter Re-open 3 hours thereafter (b) Cancelled after 9am Cancelled Cancelled - FREE Door-to-Door Delivery for Surface Device Purchase
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7 Day Dead-on-Arrival Return Policy
Customer is eligible to enjoy 7 Day Dead-on-Arrival Return Policy. Coverage ONLY includes hardware failure.
Customer can exchange a new notebook or tablet if any hardware failure is found within 7 calendar days of the invoice, or exchange the defected item at our Senco Service Centre. Returned notebook should be in Full Packaging with all the inbox items bundled with original purchase.
A product is dead on arrival (hereinafter referred as DOA) if it shows symptom of hardware failure preventing basic operation upon its first use out of the box and inspected by our certified engineer. Qualifying DOA symptoms as follow:- Does not boot
- No power
- Battery(if applicable)does not charge or does not hold charge
- No video
- Internal input device failure(ie. internal Keyboard not responding)
Exclusion from DOA Policy:- Accessories
- Any item that does not comply with all the conditions stipulated in this policy
- Item that has had 3rd party hardware, software and/or drivers installed
- Item suffers intermittent failures or failures occurring during specific operations
- Item has been repaired by ASP or other repair centre
- Item shows signs of tampering or Item damaged due to incorrect use or abuse Cosmetic Faults
- Defective pixels Software or consumable products
In the event there is a conflict between this English version of the Terms and Conditions and the Chinese version, the English version shall prevail.
In case of DOA, customer can bring the notebook to Senco Service Center. The lead time of replacement normally takes around 7- 14 working days, subject to the availability of stocks.
*We have the right to refuse to exchange a product on the ground of damage to its appearance, contain any trace of water damage or missing accessories once the delivery has been signed for.
SENCO Service Center | |
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Address | 22/F., Prosperity Millennia Plaza, 663 King's Road, North Point, Hong Kong |
Service Hotline | 2865 0860 (for DOA & repair service only) |
Opening Hours | Monday to Friday : 9:00am - 6:00pm |