Terms & Conditions

  1. Customer and Purchase Eligibility

    All CUHK students (full-time & part-time), CUHK staff and CUSCS students (full-time & part-time) are eligible for enjoying the Notebook Ownership Program 2023. Eligible member must upload the following documents during the purchase for SENCO to verify their identification:

    IdentityRelated Documents
    StudentCUHK and CUSCS students must present a valid CU Link Card / CUSCS Student Card / CUSCS Tuition Fee Statement
    StaffA valid CU Link Card

    SENCO reserves the right to claim the price differences of purchased items if customer fails to prove his/her identification.

  2. Purchase Quota

    Each customer is eligible to purchase ONE unit of Apple MacBook, ONE unit of iPad and TWO unit of Apple accessories under this program. If customer abuses the purchase quota or fail to prove his/her identification, Senco reserves the right to cancel the order and 3% bank charge will be applied for order cancellation and refund.

  3. Ordering Methods

    Online ordering is available under this CUHK Notebook Program 2023. Web Ordering is available from
    14 Aug, 2023 to 31 Oct, 2023     Or visit the Roadshow Counter for order submission at school campus.

    Roadshow Period TimeVenue
    05 - 12 Sep, 2023Monday to Saturday
    Time : 11:00 - 19:00
    Closed on Sunday & Public holiday    		CUHK Main Campus,
    Room 103, 1/F, John Fulton Centre

  4. Payment Method

    Payment MethodOnline / Offline Payment
    Credit Card Full PaymentAccept VISA / MasterCard/ Union Pay
    WeChat Pay HK, Alipay HK & PaymeAccept WeChat Pay HK, Alipay HK & Payme online through payment gateway
    Octopus PaymentApplicable for offline payment
    Please email to umac@eduoffer.com /or Whatsapp to 2152 4273 for payment link
    ATM / Bank-in Cash Transfer / Internet Banking TransferBOC Bank Account
    Account No.: 012-665-2-005337-8
    FPS ID: 106640766
    Account Name: Senco-Masslink Technology Ltd.
    Customer is required to upload the payment slip for payment verification.
    (Please deposit exact amount, no refund will be allowed if customer deposit more than the transaction amount)
    ChequeCheque Payable to“Senco-Masslink Technology Ltd”
    Customer is required to mail the cheque to our office address
    22/F., Prosperity Millennia Plaza, 663 King’s Road, North Point, Hong Kong

  5. Order Amendment

    No order cancellation, order amendment or refund is allowed upon order confirmation.

  6. Redemption Arrangement

    1. FREE Door-to-Door Delivery for MacBook Purchase
      Remarks- Not applicable for Ma Wan, Tung Chung, Lantau Island, Hong Kong International Airport, Sha Tau Kok, Ta Kwu Ling, Sai Kung, Clear Water Bay, Discovery Bay and other outlying islands.
      - Free Delivery service is only eligible for MacBook purchase.
      Delivery Arrangement Delivery Service Hours: 10:00am - 7:00pm
      Monday to Saturday, delivery service is not available on Sunday and public holiday
      The delivery itinerary needs to be arranged in line with the route of the travel area, it is unable to specify the delivery date and time.

    2. HK$80 Delivery Charge for iPad or Accessories Purchase
      Remarks- Not applicable for Ma Wan, Tung Chung, Lantau Island, Hong Kong International Airport, Sha Tau Kok, Ta Kwu Ling, Sai Kung, Clear Water Bay, Discovery Bay and other outlying islands.
      Delivery Arrangement Delivery Service Hours: 10:00am - 7:00pm
      Monday to Saturday, delivery service is not available on Sunday and public holiday
      The delivery itinerary needs to be arranged in line with the route of the travel area, it is unable to specify the delivery date and time.

    3. Self Pick-up at Redemption Centre
      Address22/F Prosperity Millennia Plaza, 663 King's Road, North Point, Hong Kong (Quarry Bay MTR Exit C)
      Opening Hours Monday to Friday: 10:00am – 1:00pm ; 2:00pm – 7pm
      Saturday: 10:00am – 2:00pm (Close on Sundays and Public Holidays)

    4. In-Campus School Redemption
      Order Period Redemption Period & TimeVenue
      14 - 24 Aug, 202313-16 Sep, 2023
      Time : 12:00 - 19:00      		CUHK Main Campus, Room 207 John Fulton Centre
      25 Aug - 12 Sep, 2023 05 - 07 Oct, 2023
      Time : 12:00 - 19:00      		CUHK Main Campus, Room 207 John Fulton Centre
      13 - 30 Sep, 2023 26-28 Oct, 2023
      Time : 12:00 - 19:00      		CUHK Main Campus, Room 207 John Fulton Centre

      5. ** If customer fails to pick-up the item(s) at school campus during the specified period, stock will be returned to our warehouse.Customer is required to inform us 3 working days prior in order to arrange pick-up at our Redemption Centre.

      Important Note:
      Customer is required to collect the item(s) within 2 weeks after receiving the collection notice. If customer fails to collect the item within 2 weeks after the sent date of collection notice, a storage fee of HK$50 per day will be applied.


    Documents Required for Stock Redemption
    Customer is required to bring the following original documents IN PERSON for stock redemption. SENCO reserves the right to not distributing the stocks to customers if they fail to show the following documents.

    Customer TypeRequired Supporting Document
    Student
    • Student Card(original)
    • Pro-forma Invoice copy (softcopy)
    • Pick-up Notification Email or Whatsapp Message(softcopy)
    Staff
    • Staff Card(original)
    • Pro-forma Invoice copy (softcopy)
    • Pick-up Notification Email or Whatsapp Message(softcopy)
    Third Party Authorization
    • Signed Authorization Letter (original with signature)
    • Photocopy of supporting documents of student and staff.

    Typhoon & Rainstorm Signal Arrangement
    Typhoon Signal / Rainstorm Warning Signal Redemption Arrangement
    (Apply for both SENCO or School Campus Redemption Point)    		Roadshow Arrangement
    Typhoon Signal No. 1 Amber RainstormAs UsualAs Usual
    Typhoon Signal No. 3 Red Rainstorm As UsualAs Usual
    Typhoon Signal No. 8 or Black Rainstorm
    (a) Cancelled before 9amRe-open 3 hours thereafterRe-open 3 hours thereafter
    (b) Cancelled after 9amCancelledCancelled

  7. 7 Day Dead-on-Arrival Return Policy

    Customer is eligible to enjoy 7 Day Dead-on-Arrival Return Policy. Coverage ONLY includes hardware failure.

    Customer can exchange a new notebook or tablet if any hardware failure is found within 7 calendar days of the invoice, or exchange the defected item at our Senco Service Centre. Returned notebook should be in Full Packaging with all the inbox items bundled with original purchase.

    A product is dead on arrival (hereinafter referred as DOA) if it shows symptom of hardware failure preventing basic operation upon its first use out of the box and inspected by our certified engineer. Qualifying DOA symptoms as follow:
    1. Does not boot
    2. No power
    3. Battery（if applicable）does not charge or does not hold charge
    4. No video
    5. Internal input device failure(ie. internal Keyboard not responding)

    Exclusion from DOA Policy：
    1. Accessories
    2. Any item that does not comply with all the conditions stipulated in this policy
    3. Item that has had 3rd party hardware, software and/or drivers installed
    4. Item suffers intermittent failures or failures occurring during specific operations
    5. Item has been repaired by ASP or other repair centre
    6. Item shows signs of tampering or Item damaged due to incorrect use or abuse
    7. Cosmetic Faults
    8. Defective pixels
    9. Software or consumable products


    In case of DOA, customer can bring the notebook to Senco Service Center. The lead time of replacement normally takes around 21 - 28 working days, subject to the availability of stocks.

    *We have the right to refuse to exchange a product on the ground of damage to its appearance, contain any trace of water damage or missing accessories once the delivery has been signed for.

    SENCO Service Center
    Address22/F., Prosperity Millennia Plaza, 663 King's Road, North Point, Hong Kong
    Opening Hours Monday to Friday : 9:00am - 6:00pm

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