Terms & Conditions


    In the event there is a conflict between this English version of the Terms and Conditions and the Chinese version, the English version shall prevail.

  1. Customer and Purchase Eligibility

    All CUHK students (full-time & part-time), CUHK staff and CUSCS students (full-time & part-time) are eligible for enjoying the Notebook Ownership Program 2020. Eligible Customer must present the following documents in person during the purchase for SENCO to verify their identification:

    IdentityRelated Documents
    StudentCUHK and CUSCS students must present a valid CU Link / CUSCS Student Card / CUSCS Tuition Fee Statement
    StaffA valid CUHK Staff Card

    SENCO reserves the right to claim the price differences of purchased items if customer fails to prove his/her identification.
  2. Purchase Quota

    Each customer is eligible to purchase ONE unit of Apple MacBook or iMac and ONE unit of iPad. Senco reserves the right to claim the different between the list price and the education offer under this program if customer abuse the purchase quota.
  3. Ordering Methods

    Customer can visit our web ordering platform – www.eduoffer.com/online/np20/cuhk
    during 17th August, 2020 (12nn) to 07th November, 2020 (11:59pm) to place order online
  4. Payment Methods

    Payment MethodWeb Ordering
    Credit Card Full PaymentApplicable
    Accept VISA / MasterCard/ Union Pay
    12-Month Instalment PlanNot Applicable
    12-month instalment plan with 4% charge is only eligible for BOC, HSBC & DBS Credit Card Holders and Customer is required to visit our Senco Office to settle the instalment.
    EPS Payment / WeChat Pay / AlipayNot Applicable
    ATM / Bank-in Cash Transfer / Internet Banking TransferApplicable
    Customer is required to upload the payment slip for payment verification.
    HSBC Bank Account
    Account No.: 083-9019817
    Account Name: Senco-Masslink Technology Ltd.


    Remarks: Please deposit exact amount, no refund will be allowed if customer deposit more than the transaction amount
  5. Order Amendment

    No order cancellation and refund is allowed upon order confirmation.
    Order amendment within 1 week from the order confirmation date will be accepted. An administrative charge of HK$150 will be applied for corresponding amendment. Refund is not allowed for order amendment

  6. Redemption Arrangement


      *Please refer to the confirmation email and website for the precise collection period.


    1. Door-to-Door Delivery with HK$80 delivery charge for each delivery (not applicable for Ma Wan, Tung Chung, Lantau Island, Hong Kong International Airport, Sha Tau Kok, Ta Kwu Ling, Sai Kung, Kam Tin, Discovery Bay and other outlying islands.)

    2. Redemption Centre
      Address2/F, 101 King’s Road North Point, Hong Kong
      (Fortress Hill MTR Station Exit A)
      Service Hours Monday to Friday
      10:00am – 1:00pm ; 2:00pm – 7pm
      Saturday
      10:00am – 2:00pm
      Closed on every Sundays and Public Holidays
      Important Note: Public Holiday includes 1, 2 & 26 October, 2020.

      Important Note:
      Customer is required to collect the item(s) within 2 weeks after receiving the collection notice. If customer fail to collect the item within 2 weeks after the sent date of collection note, a storage fee of HK$200 will be applied. The last collection date for this program is 30 Nov, 2020. Customers are required to collect the ordered item on or before this date.


    Documents Required for Stock Redemption
    Customer is required to bring the following original documents IN PERSON for stock redemption. SENCO reserves the right to not distributing the stocks to customers if they fail to show the following documents.
    Customer TypeRequired Supporting Document
    Student
    • Student Card
    • Pro-forma Invoice copy (for online ordering)
    • Pick-up Notification Email (softcopy)
    Staff
    • Staff Card
    • Pro-forma Invoice copy (for online ordering)
    • Pick-up Notification Email (softcopy)
    Third Party Authorization
    • Signed Authorization Letter (Sample)
    • Photocopy of supporting documents of student, staff and alumni.

    Typhoon & Rainstorm Signal Arrangement
    Typhoon Signal / Rainstorm Warning Signal Redemption Arrangement
    (Apply for both SENCO or School Campus Redemption Point)
    Roadshow Arrangement
    Typhoon Signal No. 1 Amber RainstormAs UsualAs Usual
    Typhoon Signal No. 3 Red Rainstorm As UsualAs Usual
    Typhoon Signal No. 8 or Black Rainstorm
    (a) Cancelled before 9amRe-open 3 hours thereafterRe-open 3 hours thereafter
    (b) Cancelled after 9amCancelledCancelled
  7. Late Delivery Arrangement


    Late Delivery Compensation as follow:
    Within 1stcalendar weekTotal 0.5% of Notebook Purchase Price
    Within 2ndcalendar weekTotal 1% of Notebook Purchase Price
    Within 3rdcalendar weekTotal 1.5% of Notebook Purchase Price
    Within 4thcalendar weekTotal 2% of Notebook Purchase Price
    Maximum Late Penalty is 2% of Notebook Purchase Price.
    *Calculation of late penalty includes Saturday, Sunday & Public Holiday.
    In situation of Typhoon Signal 8 or Black Rainstorm, the above calculation on calendar week will be postponed accordingly.

    Important Note:
    1. Customer who do not collect their Notebook in the designated collection period will not receive any compensation.
    2. Order Cancellation with full refund is allowed if late delivery over 2 calendar weeks. Full refund to customer will be arranged within 4 calendar weeks.
    3. Customer is required to bring along the official invoice to our Senco office in person to collect the compensation in terms of cash. (Processing time for the compensation takes around 4 weeks).

  8. 7 Day Dead-on-Arrival Return Policy

    Customer is eligible to enjoy 7 Day Dead-on-Arrival Return Policy. Coverage ONLY includes hardware failure .

    Customer can exchange a new notebook or tablet if any hardware failure is founded within 7 working days of the invoice, or exchange the defected item at our Senco Service Centre. Returned notebook should be in Full Packaging with all the inbox items bundled with original purchase.

    A product is dead on arrival if it shows symptom of hardware failure preventing basic operation upon its first use out of the box and inspected by our certified engineer. Qualifying DOA symptoms as follow:
    1. Does not boot
    2. No power
    3. Battery(if applicable)does not charge or does not hold charge
    4. No video
    5. Internal input device failure(ie. internal Keyboard not responding)
    6. Other hardware failure preventing basic operability upon its first use out of the box

    Exclusion from DOA Policy
    1. Accessories
    2. Item that has had hardware and or drivers installed and/or 3rd party software
    3. Item suffers intermittent failures or failures occurring during specific operations
    4. Item has been repaired by ASP or other repair centre
    5. Item shows signs of tampering
    6. Item damaged due to incorrect use or abuse
    7. Cosmetic Faults
    8. Software or consumable products


    In case of DOA, customer can bring the notebook to Senco Service Center. The lead time of replacement normally takes around 7 - 10 working days, subject to the availability of stocks.

    *We have the right to refuse to exchange a product on the ground of damage to its appearance, contain any trace of water damage or missing accessories once the delivery has been signed for.

    SENCO Service Center
    Address2/F, 101 King’s Road North Point, Hong Kong
    Service Hours Monday to Friday : 9:00am - 6:00pm
  9. New Model Launch Arrangement

    In case of changes of configuration due to the new model launch, following guarantee scheme will be provided.(Important Note: The delivery schedule of new model might be delayed.)

    Scenario (1)
    If the new models launch before the collection period or date, customer can choose the following options:
    • Purchase the new model and pay the price difference between the original models and new models or refund the price difference.
    • Collect the original model with a compensation of 5% on program price if the stock of original models are available.


    Scenario (2)
    If the new model launch after 7 days of collection period, no compensation will be provided

    In case of change of pricing, following arrangements will be provided:
    • Same program discount rate will be applied on new models.
    • If new program price is higher than the original program price, customer can choose to cancel the order and arrange full refund or pay for the price difference for the new model.
    • If new program price is lower than the original program price, customer will be refunded for the price difference.

    Important Note:
    New product launch arrangement only apply to those obsoleted models (not available for sales) under same product family and same size.


條款及細則


**此中文條款為英文版本譯本,如中、英文兩個版本有任何抵觸或不相符之處,應以英文版本為準。

  1. 購買資格

    合資格參與是次「香港中文大學筆記本型電腦教學優惠計劃2020」之人仕包括:所有香港中文大學的學生(包括全日制及兼讀制)、教職員及中文大學專業進修學院學生(包括全日制及兼讀制)。客戶在購買時必須親身出示下列文件作登記及身份核對之用 :

    身份有關文件
    學生香港中文大學及中文大學專業進修學院學生需出示有效之中大通學生證 / 中文大學專業進修學院學生證 / 香港中文大學專業進修學院學費單
    教職員香港中文大學之教職員需出示有效之職員證
  2. 優惠限制

    每位客戶最多只能購買一部Apple 之手提電腦或iMac 及一部平板電腦。如發現客戶購買超出以上限制之貨物數量,我們將保留索償購買時產品之正價及優惠價間差價之權利。
  3. 購買方法

    客戶可於 2020 年 8 月 17 日中午 12 時至 11 月 07 日下午 11 時 59 分期間瀏覽網上訂購平台:
    www.eduoffer.com/online/np20/cuhk
  4. 付款方法

    付款方法網上訂購
    信用卡全數付款只接受 VISA / MasterCard
    12個月分期付款
    網上不適用
    12個月分期付款(只適用於中國銀行、匯豐銀行及星展銀行信用卡)及需收取4% 作行政費。客人需親臨信港電腦辦公室處理分期付款。
    易辦事付款 / 微信支付 / 支付寶不適用
    櫃員機轉賬 / 銀行現金轉賬 / 網上銀行轉帳適用
    客戶需上傳及提供入數紙以作核數之用
    (請存入準確的金額,如果客戶支付超過交易金額,則不予退款)
    銀行: 匯豐銀行
    銀行帳戶號碼 : 083-9019817
    銀行帳戶號碼名稱: 信港電腦有限公司

    備註: 請顧客存入準確金額,如顧客存入多於訂單的金額則不予退款。
  5. 更改訂單

    如有客戶於訂單後一星期內有任何更改,有關更改申請將收取$150 作行政費用,訂單後超過一個星期內的更改申請將不獲接納。
  6. 取貨安排

    1. 付費送貨,費用為HK$80 送貨服務只適用於香港境內(不包括馬灣、東涌、大嶼山﹑香港國際機場,沙頭角,打鼓嶺,西貢,錦田,愉景灣或離島)
    2. SENCO換領點
      地址香港北角英皇道101號2樓
      服務時間 星期一至星期五
      10:00am – 1:00pm ; 2:00pm – 7pm
      星期六
      10:00am – 2:00pm
      星期日及公眾假期休息
      服務時間的注意事項公眾假期包括2020年10月1日、2日、26日。

      重要事項:
      客戶需於收到「取貨通知書」的兩個星期內領取產品。如客人不能在收到取貨通知書後的兩星期內取貨,我們將有權收取$200 之存倉費。最後的取貨日為2020 年年11 月30 日,客人需於此限期前到取貨中心取貨。


    取貨所需文件
    客戶必須於指定時間到指定地點領取貨物,並親身攜同及出示以下證明文件之正本,以供核實:如客戶未能根據以上情況出示 提供有效之證明文件,SENCO 將保留不派貨予有關人仕之最終權利。
    客戶類別所需證明文件
    學生
    • 學生證
    • 電郵訂購單據(只適用於網上訂購)
    • 取貨通知電郵(不用打印)
    教職員
    • 教職員證
    • 電郵訂購單據(只適用於網上訂購)
    • 取貨通知電郵(不用打印)
    授權第三者代領
    • 已填妥之授權書正本 (範本)
    • 以上不同客戶類別的相關證明文件副本

    惡劣天氣及颱風下之安排
    颱風信號 / 暴雨警告信號領貨安排事宜(包括 SENCO 及校園取貨點)現場訂購安排事宜
    一號颱風信號 / 黃色暴雨警告如常運作如常運作
    三號颱風信號/ 紅色暴雨警告 如常運作如常運作
    八號颱風信號 / 黑色暴雨警告
    (a) 上午9時前除下颱風信號 暴雨警告除下三小時後重新運作颱風信號 暴雨警告除下三小時後重新運作
    (b) 上午9時後仍然生效取消取消
  7. 延遲交貨安排

    延遲交貨賠償 之計算方法如下︰
    第一個星期內總共 0.5%之筆記簿型電腦機價
    第二個星期內 總共 1%之筆記簿型電腦機價
    第三個星期內 總共 1.5%之筆記簿型電腦機價
    第四個星期內 總共 2%之筆記簿型電腦機價

    最高之賠償金額為筆記簿型電腦機價之 2%

    *計算包括星期六、日或公眾假期

    如遇上八號颱風信號 / 黑色暴雨警告,計算方法將順延。

    注意事項:
    1. 客戶如未能於指定日期內提取電腦,將不獲任何賠償。
    2. 如客戶因貨期延誤超過兩個星期而欲取消訂購,將可獲全數款項退回。款項將於四星期內退還申請人。
    3. 客戶需親身帶同有關單據正本到信港電腦有限公司領取於此保障計劃當中的延遲交貨現金補償。(現金補償安排需要大約4個星期)

  8. 7天購物保障

    客戶於本活動中購買之筆記簿型電腦及平板電腦均可享有7天購物保障,保障範圍只限硬件問題。

    於發票發單日起計七天內,如發現所買產品有任何硬件故障,顧客可到本維修中心更換壞件。退還件必須包含原包裝連同包裝內所有連帶物件,一併歸還方可進行新品更換。

    如產品於開盒首次使用出現任何硬件故障的癥狀,妨礙基本操作,經本公司的認可技師確認後,方可證實為到貨即損。符合到貨即損的硬件問題如下:
    1. 無法進入系統
    2. 無法開機
    3. 電池(如適用)無法充電或無法儲電
    4. 無影像顯示
    5. 內置輸入裝置失靈(例如內置鍵盤無反應)
    6. 其他硬件上出現的問題而導致開箱首次使用時不能基本操作

    以下各項則不在有效換貨之範圍:
    1. 配件
    2. 產品已安裝第三方硬體及/或驅動程式
    3. 產品出現間歇性故障或特定的操作情況下發生的故障
    4. 產品已被蘋果維修中心或其他維修中心更換
    5. 產品有明顯被改裝
    6. 產品由於不正確使用或濫用導致之損壞
    7. 產品外觀
    8. 軟件或耗材產品

    領取新機期後,如出現到貨即損問題,顧客必須在七天內到SENCO維修中心作更換。
    換機過程一般需時約十至十四個工作天,視乎貨存而定。
    **我們有權拒絕因貨品外觀問題, 不小心使用如液體損壞及配件不齊全之原因,更換已簽收之貨品。



    SENCO維修中心
    地址香港北角英皇道101號2樓
    服務時間 星期一至星期五 : 上午9時至下午6時

  9. 新型號轉機安排

    1. 客戶於電腦優惠計劃期間推出新型號,將提供以下之新型號保障及安排。(注意:新型號之貨期亦會有所延遲)

      情景 (1)
      客戶訂購後,但於客戶取貨時段前
      • 購買新型號並享有折扣保障。客人需補回差價(如價錢比原有型號低,退回現金差價)或
      • 依舊領取原有型號並享有機價5%之補償
      情景 (2)
      客戶取貨時段超過7日或以上 ,折扣保障則不適用

    2. 如新型號的建議零價有所更改,將提供欲下之安排:
      • 新型號將享有相同的折扣優惠
      • 如新型號的建議零價比舊型號高,客戶可選擇取消訂單及安排全數退款,或補回當中的差價以訂購新型號。
      • 如新型號的建議零價比舊型號低,當中的差價將以現金回贈予客戶。

    注意事項:
    1. 新型號保障安排只適用於相同系列及同一尺寸規格下之產品,而該產品將不再於Apple 香港官方網站或授權供應商發售。