Terms & Conditions

  1. Customer and Purchase Eligibility

    The offer is eligible for Current Students and Staffs studying at approved schools in Hong Kong. Eligible member must present the following documents in person during the purchase for SENCO to verify their identification:

    IdentityRelated Documents
    StudentStudent Card, Offer Letter or Tuition Fee Statement of eligible schools
    StaffStaff Card or any other supporting document for approved schools

    SENCO reserves the right to claim the price differences of purchased items if customer fails to prove his/her identification.
  2. Purchase Quota

    Each customer is eligible to purchase ONE unit of Apple MacBook or iMac and ONE unit of tablet in each academic year. Senco reserves the right to claim the different between the list price and the education offer under this program if customer abuse the purchase quota.
  3. Ordering Methods

    Customer can visit our web ordering platform to place order online; or
  4. Payment Method

    Payment MethodWeb Ordering
    Credit Card Full PaymentAccept VISA / MasterCard/ Union Pay
    ATM / Bank-in Cash Transfer / Internet Banking TransferHSBC Bank Account
    Account No.: 083-9019817
    Account Name: Senco-Masslink Technology Ltd.
    Customer is required to upload the payment slip for payment verification.
    (Please deposit exact amount, no refund will be allowed if customer deposit more than the transaction amount)
    ChequeCheque Payable to“Senco-Masslink Technology Ltd”
    Customer is required to mail the cheque to our office address
    2/F, 101 King’s Road, North Point, Hong Kong
  5. Order Amendment

    No order cancellation and refund is allowed upon order confirmation.

  6. Redemption Arrangement

    1. School Delivery Service (This option is only available at selected schools)

    2. Door-to-Door Delivery with HK$150 delivery charge for each delivery (not applicable for Ma Wan, Tung Chung, Lantau Island, Hong Kong International Airport, Sha Tau Kok, Ta Kwu Ling, Sai Kung, Kam Tin, Discovery Bay and other outlying islands.)

    3. Redemption Centre
      Address2/F, 101 King’s Road North Point, Hong Kong
      (Fortress Hill MTR Station Exit A)
      Opening Hours Monday to Friday
      09:00am – 1:00pm ; 2:00pm – 6pm
      Closed on every Saturdays, Sundays and Public Holidays

      Important Note:
      Customer is required to collect the item(s) within 2 weeks after receiving the collection notice. If customer fail to collect the item within 2 weeks after the sent date of collection note, a storage fee of HK$200 will be applied.

    Documents Required for Stock Redemption
    Customer is required to bring the following original documents IN PERSON for stock redemption. SENCO reserves the right to not distributing the stocks to customers if they fail to show the following documents.

    Customer TypeRequired Supporting Document
    • Student Card
    • Original Copy of Sales Memo for Roadshow Ordering
    • Pro-forma Invoice copy (for online ordering)
    • Pick-up Notification Email (softcopy)
    • Staff Card
    • Original Copy of Sales Memo for Roadshow Ordering
    • Pro-forma Invoice copy (for online ordering)
    • Pick-up Notification Email (softcopy)
    Third Party Authorization
    • Signed Authorization Letter
    • Photocopy of supporting documents of student and staff.

    Typhoon & Rainstorm Signal Arrangement
    Typhoon Signal / Rainstorm Warning Signal Redemption Arrangement
    (Apply for both SENCO or School Campus Redemption Point)
    Roadshow Arrangement
    Typhoon Signal No. 1 Amber RainstormAs UsualAs Usual
    Typhoon Signal No. 3 Red Rainstorm As UsualAs Usual
    Typhoon Signal No. 8 or Black Rainstorm
    (a) Cancelled before 9amRe-open 3 hours thereafterRe-open 3 hours thereafter
    (b) Cancelled after 9amCancelledCancelled

  7. 7 Day Dead-on-Arrival Return Policy

    Customer is eligible to enjoy 7 Day Dead-on-Arrival Return Policy. Coverage ONLY includes hardware failure (Defective Pixels are not covered).

    Customer can exchange a new notebook or tablet if any hardware failure is founded within 7 working days of the invoice, or exchange the defected item at our Senco Service Centre. Returned notebook should be in Full Packaging with all the inbox items bundled with original purchase.

    A product is dead on arrival if it shows symptom of hardware failure preventing basic operation upon its first use out of the box and inspected by our certified engineer. Qualifying DOA symptoms as follow:
    1. Does not boot
    2. No power
    3. Battery(if applicable)does not charge or does not hold charge
    4. No video
    5. Internal input device failure(ie. internal Keyboard not responding)

    Other hardware failure preventing basic operability upon its first use out of the box defective pixels are not covered.

    In case of DOA, customer can bring the notebook to Senco Service Center. The lead time of replacement normally takes around 10 - 14 working days, subject to the availability of stocks.

    *We have the right to refuse to exchange a product on the ground of damage to its appearance, contain any trace of water damage or missing accessories once the delivery has been signed for.

    SENCO Service Center
    Address2/F, 101 King’s Road North Point, Hong Kong
    Opening Hours Monday to Friday : 9:00am - 6:30pm

    For iPad DOA Return
    – Apple will only provide whole unit replacement when customer reports with open box failure.