Terms & Conditions

  1. Customer and Purchase Eligibility

    All HKBU's students (both full-time and part time), staff and alumni are eligible for enjoying the Notebook Ownership Program 2019. Eligible Customer must present the following documents in person during the purchase for SENCO to verify their identification:

    IdentityRelated Documents
    StudentA Valid HKBU Student Card (expired Student Card is not accepted)
    StaffA valid HKBU Staff Card
    AlumniA valid HKID Card (For non-HK citizen, please provide other valid identity document, e.g. travelling visa etc.) and one of the following should be presented:
    1. Past HKBU student card, or
    2. Original or photocopy of HKBU Certificate of Graduation

    SENCO reserves the right to claim the price differences of purchased items if customer fails to prove his/her identification.
  2. Purchase Quota

    Each customer is eligible to purchase ONE unit of Apple MacBook or iMac and ONE unit of tablet. Senco reserves the right to claim the different between the list price and the education offer under this program if customer abuse the purchase quota.
  3. Ordering Methods

    Customer can visit our web ordering platform – www.eduoffer.com/online/np19/hkbu
    from 16th August, 2019 (12nn) to 31st October, 2019 (11:59pm) to place order online; or

    Visit the School Roadshow during the following schedule.
    PeriodTime Venue
    1st Roadshow19th – 23th August, 201919 Aug - 15:00-19:30
    20-23 Aug - 12:00 – 19:30
    Kowloon Tong Campus
    Room 301-303, Academic and Administration Building,
    Baptist University Road Campus
    2nd Roadshow 2nd – 5th September, 201902 Sep - 15:00-19:30
    03-05 Sep - 12:00 – 19:30
    Kowloon Tong Campus
    Room 301-303, Academic and Administration Building,
    Baptist University Road Campus
    3rd Roadshow 9th – 12th September, 201909 Sep - 15:00-19:30
    10-12 Sep - 12:00 – 19:30
    Kowloon Tong Campus
    Room 401, Sir Run Run Shaw Building,
    Ho Sin Hang Campus
    4th Roadshow 16th – 20th September, 201916 Sep - 14:00 - 18:00
    17-20 Sep - 11:30 – 18:00
    Shek Mun Campus
    1/F, Exhibition Gallery
  4. Payment Methods

    Payment MethodWeb OrderingRoadshow Ordering
    Credit Card Full PaymentApplicable
    Accept VISA / MasterCard / Union Pay Credit Card only
    Applicable
    Accept VISA / MasterCard / Union Pay Credit Card.
    12-Month Instalment PlanApplicable for Student with BOC credit cardApplicable for credit card holder of HSBC / BOC / AEON.
    EPS PaymentNot ApplicableApplicable
    WeChat Pay / AlipayNot ApplicableApplicable
    ATM / Bank-in Cash Transfer / Internet Banking TransferApplicable
    Customer is required to upload the payment slip for payment verification.

    (Please deposit exact amount, no refund will be allowed if customer deposit more than the transaction amount)
    Applicable
    Customer is required to upload the payment slip for payment verification.

    (Please deposit exact amount, no refund will be allowed if customer deposit more than the transaction amount)
    HSBC Bank Account
    Account No.: 083-9019817
    Account Name: Senco-Masslink Technology Ltd.
    Remarks: Please deposit or transfer the exact amount, no refund will be allowed if customer deposit or transfer more than the transaction amount.
  5. Order Amendment

    No order cancellation and refund is allowed upon order confirmation.
    Order amendment within 1 week from the order confirmation date will be accepted. An administrative charge of HK$150 will be applied for corresponding amendment.

  6. Redemption Arrangement

    1. In-Campus Stock Distribution
      DateTime Venue
      1st Stock Distribution10th September – 12th September, 201912:00 – 19:00 Kowloon Tong Campus
      Room 401, Sir Run Run Shaw Building, Ho Sin Hang Campus
      Baptist University Road Campus
      2nd Stock Distribution 25th September – 27th September, 201912:00 – 19:00Room 501, Fong Shu Chuen Library, Ho Sin Hang Campus
      3rd Stock Distribution 09th October – 10th October, 201912:00 – 18:00Shek Mun Campus
      5/F Interactive Common Room

      *Please refer to the confirmation email and website for the precise collection period.


    2. Door-to-Door Delivery with HK$150 delivery charge for each delivery (not applicable for Ma Wan, Tung Chung, Lantau Island, Hong Kong International Airport, Sha Tau Kok, Ta Kwu Ling, Sai Kung, Kam Tin, Discovery Bay and other outlying islands.)

    3. Redemption Centre
      Address2/F, 101 King’s Road North Point, Hong Kong
      (Fortress Hill MTR Station Exit A)
      Opening Hours Monday to Friday
      10:00am – 1:00pm ; 2:00pm – 7pm
      Saturday
      10:00am – 2:00pm
      Closed on every Sundays and Public Holidays

      Important Note:
      Public Holiday includes 14 September, 2019, 1 October, 2019, 7 October, 2019.
      The office hour of 13 September 2018 will change to 10:00am – 1:00pm & 2:00pm – 4:00pm

      Important Note:
      Customer is required to collect the item(s) within 2 weeks after receiving the collection notice. If customer fail to collect the item within 2 weeks after the sent date of collection note, a storage fee of HK$200 will be applied. The last collection date for this program is 22 Nov, 2019. Customers are required to collect the ordered item on or before this date.


    Documents Required for Stock Redemption
    Customer is required to bring the following original documents IN PERSON for stock redemption. SENCO reserves the right to not distributing the stocks to customers if they fail to show the following documents.
    Customer TypeRequired Supporting Document
    Student
    • Student Card
    • Original Copy of Sales Memo for Roadshow Ordering
    • Pro-forma Invoice copy (for online ordering)
    • Pick-up Notification Email (softcopy)
    Staff
    • Staff Card
    • Original Copy of Sales Memo for Roadshow Ordering
    • Pro-forma Invoice copy (for online ordering)
    • Pick-up Notification Email (softcopy)
    Alumni
    • Graduation Certificate/ Past HKBU Student Card
    • Original Copy of Sales Memo for Roadshow Ordering
    • Pro-forma Invoice copy (for online ordering)
    • Pick-up Notification Email (softcopy)
    Third Party Authorization
    • Signed Authorization Letter
    • Photocopy of supporting documents of student, staff and alumni.

    Typhoon & Rainstorm Signal Arrangement
    Typhoon Signal / Rainstorm Warning Signal Redemption Arrangement
    (Apply for both SENCO or School Campus Redemption Point)
    Roadshow Arrangement
    Typhoon Signal No. 1 Amber RainstormAs UsualAs Usual
    Typhoon Signal No. 3 Red Rainstorm As UsualAs Usual
    Typhoon Signal No. 8 or Black Rainstorm
    (a) Cancelled before 9amRe-open 3 hours thereafterRe-open 3 hours thereafter
    (b) Cancelled after 9amCancelledCancelled
  7. Late Delivery Arrangement


    Late Delivery Compensation as follow:
    Within 1stcalendar weekTotal 0.5% of Notebook Purchase Price
    Within 2ndcalendar weekTotal 1% of Notebook Purchase Price
    Within 3rdcalendar weekTotal 1.5% of Notebook Purchase Price
    Within 4thcalendar weekTotal 2% of Notebook Purchase Price
    Maximum Late Penalty is 2% of Notebook Purchase Price.
    *Calculation of late penalty includes Saturday, Sunday & Public Holiday.
    In situation of Typhoon Signal 8 or Black Rainstorm, the above calculation on calendar week will be postponed accordingly.

    Important Note:
    1. Customer who do not collect their Notebook in the designated collection period will not receive any compensation.
    2. Order Cancellation with full refund is allowed if late delivery over 4 calendar weeks. Full refund to customer will be arranged within 4 calendar weeks.
    3. Customer is required to bring along the official invoice to our Senco office in person to collect the compensation in terms of cash. (Processing time for the compensation takes around 4 weeks).

  8. 7 Day Dead-on-Arrival Return Policy

    Customer is eligible to enjoy 7 Day Dead-on-Arrival Return Policy. Coverage ONLY includes hardware failure (Defective Pixels are not covered).

    Customer can exchange a new notebook or tablet if any hardware failure is founded within 7 working days of the invoice, or exchange the defected item at our Senco Service Centre. Returned notebook should be in Full Packaging with all the inbox items bundled with original purchase.

    A product is dead on arrival if it shows symptom of hardware failure preventing basic operation upon its first use out of the box and inspected by our certified engineer. Qualifying DOA symptoms as follow:
    1. Does not boot
    2. No power
    3. Battery(if applicable)does not charge or does not hold charge
    4. No video
    5. Internal input device failure(ie. internal Keyboard not responding)
    6. Other hardware failure preventing basic operability upon its first use out of the box defective pixels are not covered.

    In case of DOA, customer can bring the notebook to Senco Service Center. The lead time of replacement normally takes around 10 - 14 working days, subject to the availability of stocks.

    *We have the right to refuse to exchange a product on the ground of damage to its appearance, contain any trace of water damage or missing accessories once the delivery has been signed for.

    SENCO Service Center
    Address2/F, 101 King’s Road North Point, Hong Kong
    Opening Hours Monday to Friday : 9:00am - 6:30pm


    For iPad DOA Return
    – Apple will only provide whole unit replacement when customer reports with open box failure.

  9. New Model Launch Arrangement

    In case of changes of configuration due to the new model launch, following guarantee scheme will be provided.(Important Note: The delivery schedule of new model might be delayed.)

    Scenario (1)
    If the new models launch before the collection period or date, customer can choose the following options:
    • Purchase the new model and pay the price difference between the original models and new models or refund the price difference.
    • Collect the original model with a compensation of 5% on program price if the stock of original models are available.


    Scenario (2)
    If the new model launch after 7 days of collection period, no compensation will be provided

    In case of change of pricing, following arrangements will be provided:
    • Same program discount rate will be applied on new models.
    • If new program price is higher than the original program price, customer can choose to cancel the order and arrange full refund or pay for the price difference for the new model.
    • If new program price is lower than the original program price, customer will be refunded for the price difference.

    Important Note:
    1. New product launch arrangement only apply to those obsoleted models (not available for sales in Apple Official Website and authorised education reseller) under same product family and same size.


條款及細則

  1. 購買資格

    合資格參與是次「香港浸會大學筆記本型電腦優惠計劃2019 」之人仕包括:所有香港浸會大學(包括全日制及兼讀制)學生、教職員及校友。客戶在購買時必須親身出示下列文件作登記及身份核對之用,非香港居民,需出示其他證明文件,如旅遊證件等:

    身份有關文件
    學生有效之學生證 (過期之學生證將不受理)
    教職員有效之職員證
    校友 香港浸會大學之校友需出示香港身份證(香港身份證副本不需收取)及有效之
    • 過去持有的香港浸會大學學生證或
    • 或畢業證書副本
  2. 優惠限制

    每位客戶最多只能購買一部Apple 之手提電腦或iMac 及一部平板電腦。如發現客戶購買超出以上限制之貨物數量,我們將保留索償購買時產品之正價及優惠價間差價之權利。
  3. 購買方法

    客戶可於 2019 年 8 月 16 日中午 12 時至 10 月 31 日下午 11 時 59 分期間瀏覽網上訂購平台:
    www.eduoffer.com/online/np19/hkbu

    或於以下校園現場訂購時段親臨會場訂購:
    PeriodTime Venue
    1st 校園現場訂購2019 年 8 月 19-23 日8月19日 - 15:00 – 19:30
    8月20-23日 - 12:00 – 19:30
    九龍塘校園
    浸會大學道校園教學及行政大樓301-303室
    2nd 校園現場訂購 2019 年 9 月 02-05 日9月02日 - 15:00 – 19:30
    9月03-05日 - 12:00 – 19:30
    九龍塘校園
    浸會大學道校園教學及行政大樓301-303室
    3rd 校園現場訂購 2019 年 9 月 09-12 日9月09日 - 15:00 – 19:30
    9月10-12日 - 12:00 – 19:30
    九龍塘校園
    善衡校園邵逸夫大樓401室
    4th 校園現場訂購 2019 年 9 月 16-20 日9月16日 - 14:00 – 18:00
    9月17-20日 - 12:00 – 18:00
    石門校園
    一樓展覽廊
  4. 付款方法

    付款方法網上訂購現場訂購
    信用卡全數付款只接受 VISA / MasterCard只接受 VISA / MasterCard / 銀聯
    12個月分期付款 只適用於學生及中國銀行信用卡客戶只適用於中國銀行,匯豐銀行或星展銀行信用卡分期
    易辦事付款不適用適用
    微信支付 / 支付寶不適用適用
    櫃員機轉賬 / 銀行現金轉賬 / 網上銀行轉帳適用
    客戶需上傳及提供入數紙以作核數之用
    (請存入準確的金額,如果客戶支付超過交易金額,則不予退款)
    適用
    客戶需到現場提交入數紙以作核數之用
    (請存入準確的金額,如果客戶支付超過交易金額,則不予退款)
    銀行: 匯豐銀行
    銀行帳戶號碼 : 083-9019817
    銀行帳戶號碼名稱: 信港電腦有限公司

    備註: 請顧客存入準確金額,如顧客存入多於訂單的金額則不予退款。
  5. 更改訂單

    如有客戶於訂單後2天內有任何更改,有關更改申請將收取$150作行政費用,訂單後超過一星期內的更改申請將不獲接納。訂單一旦確認及付款後將不得取消及退款。
  6. 取貨安排

    1. 校園取貨點
      日期時間 地點
      1st 校園取貨點2019 年 9 月 10 日至 9 月 12 日12:00 – 19:00 九龍塘校園
      善衡校園邵逸夫大樓401室
      2nd 校園取貨點 2019 年 9 月 25 日至 9 月 27 日12:00 – 19:00九龍塘校園
      善衡校園方樹泉圖書館501室
      3rd 校園取貨點 2018 年 10 月 09 至10日12:00 – 18:00香港浸會大學國際學院 石門(沙田)校園中心 Multi-Function Room 5樓

      *實際取貨時段就留意電郵及網站

    2. 付費送貨,費用為HK$150 送貨服務只適用於香港境內(不包括馬灣、東涌、大嶼山﹑香港國際機場,沙頭角,打鼓嶺,西貢,錦田,愉景灣或離島)
    3. SENCO換領點
      地址Address香港北角英皇道101號2樓
      開放時間 星期一至星期五
      10:00am – 1:00pm ; 2:00pm – 6pm
      星期六
      10:00am – 2:00pm
      星期日及公眾假期休息
      開放時間的注意事項公眾假期包括2019年9月14日、2019年10月1日、2019年10月7日。
      2019年9月13日的開放時間將改為10:00am – 4:00pm

      重要事項:
      客戶需於收到「取貨通知書」的兩個星期內領取產品。如客人不能在收到取貨通知書後的兩星期內取貨,我們將有權收取$200 之存倉費。最後的取貨日為2019 年年11 月22 日,客人需於此限 期前到取貨中心取貨。


    取貨所需文件
    客戶必須於指定時間到指定地點領取貨物,並親身攜同及出示以下證明文件之正本,以供核實:如客戶未能根據以上情況出示 提供有效之證明文件,SENCO 將保留不派貨予有關人仕之最終權利。
    客戶類別所需證明文件
    學生
    • 學生證
    • 銷售單據正本 (只適用於現場訂購)
    • 電郵訂購單據(只適用於網上訂購)
    • 取貨通知電郵(不用打印)
    教職員
    • 教職員證
    • 銷售單據正本 (只適用於現場訂購)
    • 電郵訂購單據(只適用於網上訂購)
    • 取貨通知電郵(不用打印)
    校友
    • 舊生證 / 畢業證書 / 舊生信用卡
    • 銷售單據正本 (只適用於現場訂購)
    • 電郵訂購單據(只適用於網上訂購)
    • 取貨通知電郵(不用打印)
    授權第三者代領
    • 已填妥之授權書正本
    • 以上不同客戶類別的相關證明文件副本

    惡劣天氣及颱風下之安排
    颱風信號 / 暴雨警告信號領貨安排事宜(包括 SENCO 及校園取貨點)現場訂購安排事宜
    一號颱風信號 / 黃色暴雨警告如常運作如常運作
    三號颱風信號/ 紅色暴雨警告 如常運作如常運作
    八號颱風信號 / 黑色暴雨警告
    (a) 上午9時前除下颱風信號 暴雨警告除下三小時後重新運作颱風信號 暴雨警告除下三小時後重新運作
    (b) 上午9時後仍然生效取消取消
  7. 延遲交貨安排

    延遲交貨賠償 之計算方法如下︰
    第一個星期內總共 0.5%之 Mac機價
    第二個星期內 總共 1%之 Mac機價
    第三個星期內 總共 1.5%之 Mac機價
    第四個星期內 總共 2%之 Mac機價

    最高之賠償金額為筆記薄型電腦機價之2%
    *計算包括星期六、日或公眾假期

    如遇上八號颱風信號 / 黑色暴雨警告,計算方法將順延。

    注意事項:
    1. 客戶如未能於指定日期內提取電腦,將不獲任何賠償。
    2. 如客戶因貨期延誤超過四個星期而欲取消訂購,將可獲全數款項退回。款項將於四星期內退還申請人。
    3. 客戶需親身帶同有關單據正本到信港電腦有限公司領取於此保障計劃當中的延遲交貨現金補償。(現金補償安排需要大約4個星期)
  8. 7天購物保障

    客戶於本活動中購買之筆記簿型電腦及平板電腦均可享有7天購物保障,保障範圍只限硬件問題(不包括屏幕壞點)。

    所有更換之貨品必須保留全套包裝及完整貨品及收據。如有任何遺漏或人為損毀,均不接受。更換時間要視乎當時貨品數量 一般情況為 10 -14個工作天。

    於發票發單日起計七天內,如發現所買產品有任何硬件故障,顧客可到本維修中心更換壞件。退還件必須包含原包裝連同包裝內所有連帶物件,一併歸還方可進行新品更換。

    如產品於開盒首次使用出現任何硬件故障的癥狀,妨礙基本操作,經本公司的認可技師確認後,方可證實為到貨即損。符合到貨即損的硬件問題如下:
    1. 無法進入系統
    2. 無法開機
    3. 電池(如適用)無法充電或無法儲電
    4. 無影像顯示
    5. 內置輸入裝置失靈(例如內置鍵盤無反應)
    6. 其他影響產品正常運作的硬件失靈 - 如顯示器出現死點,則不在以上有效更換範圍之內。
    如果是到貨即損的產品,客戶可以將電腦帶到Senco服務中心。換機過程一般需時約十至十四個工作天,具體取決於庫存情況。Acer只會為開盒即損的產品提供全件更換。

    領取新機期後,如出現到貨即損問題,顧客需到SENCO維修中心作更換。

    我們有權拒絕因貨品外觀問題及配件不齊全之原因,更換已簽收之貨品。如所送贈品有損毀,我們將會安排盡快補發。

    SENCO維修中心
    地址Address香港北角英皇道101號2樓
    開放時間 星期一至星期五 : 上午9時至下午6時30分

    iPad到貨即損更換適用
    — Apple只會為開盒即損的iPad產品提供全件更換。
  9. 新型號轉機安排

    1. 客戶於電腦優惠計劃期間推出新型號,將提供以下之新型號保障及安排。(注意:新型號之貨期亦會有所延遲)

      情景 (1)
      客戶訂購後,但於客戶取貨時段前
      • 購買新型號並享有折扣保障。客人需補回差價(如價錢比原有型號低,退回現金差價)或
      • 依舊領取原有型號並享有機價5%之補償
      情景 (2)
      客戶取貨時段超過7日或以上 ,折扣保障則不適用

    2. 如新型號的建議零價有所更改,將提供欲下之安排:
      • 新型號將享有相同的折扣優惠
      • 如新型號的建議零價比舊型號高,客戶可選擇取消訂單及安排全數退款,或補回當中的差價以訂購新型號。
      • 如新型號的建議零價比舊型號低,當中的差價將以現金回贈予客戶。

      注意事項:
      新型號保障安排只適用於相同系列及同一尺寸規格下之產品,而該產品將不再於Apple 香港官⽅方網站或授權供應商發售。