Terms & Conditions


    In the event there is a conflict between this English version of the Terms and Conditions and the Chinese version, the English version shall prevail.

  1. Customer and Purchase Eligibility

    All HKBU's students (both full-time and part time) and staff are eligible for enjoying the Notebook Ownership Program 2020. Eligible Customer must present the following documents in person during the purchase for SENCO to verify their identification:

    IdentityRelated Documents
    StudentA Valid HKBU Student Card (expired Student Card is not accepted)
    StaffA valid HKBU Staff Card

    SENCO reserves the right to claim the price differences of purchased items if customer fails to prove his/her identification.
  2. Purchase Quota

    Each customer is eligible to purchase ONE unit of Apple MacBook or iMac and ONE unit of tablet. Senco reserves the right to claim the difference between the list price and the education offer under this program if customer abuse the purchase quota.
  3. Ordering Methods

    Customer can visit our web ordering platform – www.eduoffer.com/online/np20/hkbu
    from 21st August, 2020 (12nn) to 31st October, 2020 (11:59pm) to place order online
  4. Payment Methods

    Payment MethodWeb Ordering
    Credit Card Full PaymentApplicable
    Accept VISA / MasterCard / Union Pay Credit Card only
    12-Month Instalment PlanNot Applicable
    EPS Payment/ WeChat Pay / AlipayNot Applicable
    ATM / Bank-in Cash Transfer / Internet Banking TransferApplicable
    Customer is required to upload the payment slip for payment verification.
    HSBC Bank Account
    Account No.: 083-9019817
    Account Name: Senco-Masslink Technology Ltd.
    Remarks: Please deposit or transfer the exact amount, no refund will be allowed if customer deposit or transfer more than the transaction amount.
  5. Order Amendment

    No order cancellation and refund is allowed upon order confirmation.
    Order amendment within 1 week from the order confirmation date will be accepted. An administrative charge of HK$150 will be applied for corresponding amendment.

  6. Redemption Arrangement

    1. In-Campus Stock Distribution
      DateTime Venue
      Stock Distribution14th - 16th October, 202012:00 – 19:00 Kowloon Tong Campus
      Room 301 - 303
      Academic and Administration Building
      (AAB301)

      *Please refer to the confirmation email and website for the precise collection period.


    2. Door-to-Door Delivery with HK$80 delivery charge for each delivery (not applicable for Ma Wan, Tung Chung, Lantau Island, Hong Kong International Airport, Sha Tau Kok, Ta Kwu Ling, Sai Kung, Kam Tin, Discovery Bay and other outlying islands.)

    3. Redemption Centre
      Address2/F, 101 King’s Road North Point, Hong Kong
      (Fortress Hill MTR Station Exit A)
      Service Hours Monday to Friday
      10:00am – 1:00pm ; 2:00pm – 6pm
      Closed on every Saturdays, Sundays and Public Holidays

      Important Note:
      Public Holiday includes 1, 2, 26 October, 2020

      Important Note:
      Customer is required to collect the item(s) within 2 weeks after receiving the collection notice. If customer fails to collect the item within the scheduled period, please send us email to make special arrangement.


    Documents Required for Stock Redemption
    Customer is required to bring the following original documents IN PERSON for stock redemption. SENCO reserves the right to not distributing the stocks to customers if they fail to show the following documents.
    Customer TypeRequired Supporting Document
    Student
    • Student Card
    • Original Copy of Sales Memo for Roadshow Ordering
    • Pro-forma Invoice copy (for online ordering)
    • Pick-up Notification Email (softcopy)
    Staff
    • Staff Card
    • Original Copy of Sales Memo for Roadshow Ordering
    • Pro-forma Invoice copy (for online ordering)
    • Pick-up Notification Email (softcopy)
    Third Party Authorization
    • Signed Authorization Letter (SAMPLE)
    • Photocopy of supporting documents of student and staff

    Typhoon & Rainstorm Signal Arrangement
    Typhoon Signal / Rainstorm Warning Signal Redemption Arrangement
    (Apply for both SENCO or School Campus Redemption Point)
    Roadshow Arrangement
    Typhoon Signal No. 1 Amber RainstormAs UsualAs Usual
    Typhoon Signal No. 3 Red Rainstorm As UsualAs Usual
    Typhoon Signal No. 8 or Black Rainstorm
    (a) Cancelled before 9amRe-open 3 hours thereafterRe-open 3 hours thereafter
    (b) Cancelled after 9amCancelledCancelled
  7. Late Delivery Arrangement


    Late Delivery Compensation as follow:
    Within 1stcalendar weekTotal 0.25% of Notebook Purchase Price
    Within 2ndcalendar weekTotal 1% of Notebook Purchase Price
    Within 3rdcalendar weekTotal 1.5% of Notebook Purchase Price
    Within 4thcalendar weekTotal 2% of Notebook Purchase Price
    Maximum Late Penalty is 2% of Notebook Purchase Price.
    *Calculation of late penalty includes Saturday, Sunday & Public Holiday.
    In situation of Typhoon Signal 8 or Black Rainstorm, the above calculation on calendar week will be postponed accordingly.

    Important Note:
    1. Customer who do not collect their Notebook in the designated collection period will not receive any compensation.
    2. Order Cancellation with full refund is allowed if late delivery over 4 calendar weeks. Full refund to customer will be arranged within 4 calendar weeks.
    3. Customer is required to bring along the official invoice to our Senco office in person to collect the compensation in terms of cash. (Processing time for the compensation takes around 4 weeks).

  8. 7 Day Dead-on-Arrival Return Policy

    Customer is eligible to enjoy 7 Day Dead-on-Arrival Return Policy. Coverage ONLY includes hardware failure .

    Customer can exchange a new notebook or tablet if any hardware failure is founded within 7 working days of the invoice, or exchange the defected item at our Senco Service Centre. Returned notebook should be in Full Packaging with all the inbox items bundled with original purchase.

    A product is dead on arrival if it shows symptom of hardware failure preventing basic operation upon its first use out of the box and inspected by our certified engineer. Qualifying DOA symptoms as follow:
    1. Does not boot
    2. No power
    3. Battery(if applicable)does not charge or does not hold charge
    4. No video
    5. Internal input device failure(ie. internal Keyboard not responding)
    6. Other hardware failure preventing basic operability upon its first use out of the box

    Exclusion from DOA Policy
    1. Accessories
    2. Item that has had hardware and or drivers installed and/or 3rd party software
    3. Item suffers intermittent failures or failures occurring during specific operations
    4. Item has been repaired by ASP or other repair centre
    5. Item shows signs of tampering
    6. Item damaged due to incorrect use or abuse
    7. Cosmetic Faults
    8. Software or consumable products


    In case of DOA, customer can bring the notebook to Senco Service Center. The lead time of replacement normally takes around 7 - 10 working days, subject to the availability of stocks.

    *We have the right to refuse to exchange a product on the ground of damage to its appearance, contain any trace of water damage or missing accessories once the delivery has been signed for.

    SENCO Service Center
    Address2/F, 101 King’s Road North Point, Hong Kong
    Service Hours Monday to Friday : 9:00am - 6:00pm

  9. New Model Launch Arrangement

    In case of changes of configuration due to the new model launch, following guarantee scheme will be provided.(Important Note: The delivery schedule of new model might be delayed.)

    Scenario (1)
    If the new models launch before the collection period or date, customer can choose the following options:
    • Purchase the new model and pay the price difference between the original models and new models or refund the price difference.
    • Collect the original model with a compensation of 5% on program price if the stock of original models are available.


    Scenario (2)
    If the new model launch after 7 days of collection period, no compensation will be provided

    In case of change of pricing, following arrangements will be provided:
    • If new program price is higher than the original program price, customer can choose to cancel the order and arrange full refund or pay for the price difference for the new model.
    • If new program price is lower than the original program price, customer will be refunded for the price difference.

    Important Note:
    New product launch arrangement only apply to those obsoleted models (not available for sales in Apple Official Website and authorised education reseller) under same product family and same size.