Terms & Conditions

  1. Customer and Purchase Eligibility

    All CITYU’s students (both full-time and part time), staff and alumni are eligible for enjoying the Notebook Welfare Program 2019. Eligible Customer must present the following documents in person during the purchase for SENCO to verify their identification:

    IdentityRelated Documents
    StudentA Valid University Student Card (expired Student Card is not accepted)
    StaffA valid Staff Card
    AlumniA valid HKID Card (For non-HK citizen, please provide other valid identity document, e.g. travelling visa etc.) and one of the following should be presented:
    1. A valid CityU Visa Card issued by Hang Seng Bank, or
    2. Original or photocopy of CityU Certificate of Graduation.

    SENCO reserves the right to claim the price differences of purchased items if customer fails to prove his/her identification.
  2. Purchase Quota

    Each customer is eligible to purchase ONE unit of Notebook and ONE unit of Desktop
    Senco reserves the right to claim the different between the list price and the education offer under this program.
  3. Ordering Methods

    Customer can visit our web ordering platform – www.eduoffer.com/online/np19/cityu
    during 08th August, 2019 to 31st October, 2019 to place order online
  4. Order Amendment

    No order cancellation and refund is allowed upon order confirmation.

    Order amendment within 1 week from the order confirmation date will be accepted. An administrative charge of HK$150 will be applied for corresponding amendment.

  5. Redemption Arrangement

    1. Door-to-Door Delivery with HK$150 delivery charge for each delivery (not applicable for Ma Wan, Tung Chung, Lantau Island, Hong Kong International Airport, Sha Tau Kok, Ta Kwu Ling, Sai Kung, Kam Tin, Discovery Bay and other outlying islands.)

    2. Redemption Centre
      Address2/F, 101 King’s Road North Point, Hong Kong
      (Fortress Hill MTR Station Exit A)
      Opening Hours Monday to Friday
      10:00am – 1:00pm ; 2:00pm – 7pm
      10:00am – 2:00pm
      Closed on every Sundays and Public Holidays
      Important Note: Public Holiday includes 14 September, 2019, 1 October, 2019, 7 October, 2019.
      The office hour of 13 September 2018 will change to 10:00am – 1:00pm & 2:00pm – 4:00pm

      Important Note:
      Customer is required to collect the item(s) within 2 weeks after receiving the collection notice. If customer fail to collect the item within 2 weeks after the sent date of collection note, a storage fee of HK$200 will be applied. The last collection date for this program is 22 Nov, 2019. Customers are required to collect the ordered item on or before this date.

    Documents Required for Stock Redemption
    Customer is required to bring the following original documents IN PERSON for stock redemption. SENCO reserves the right to not distributing the stocks to customers if they fail to show the following documents.
    Customer TypeRequired Supporting Document
    • Student Card
    • Pro-forma Invoice copy (for online ordering)
    • Pick-up Notification Email (softcopy)
    • Staff Card
    • Pro-forma Invoice copy (for online ordering)
    • Pick-up Notification Email (softcopy)
    • Alumni Card/ Graduation Certificate/ Alumni Credit Card
    • Pro-forma Invoice copy (for online ordering)
    • Pick-up Notification Email (softcopy)
    Third Party Authorization
    • Signed Authorization Letter
    • Photocopy of supporting documents of student, staff and alumni.

    Typhoon & Rainstorm Signal Arrangement
    Typhoon Signal / Rainstorm Warning Signal Redemption Arrangement
    (Apply for SENCO Redemption Point)
    Typhoon Signal No. 1 Amber RainstormAs Usual
    Typhoon Signal No. 3 Red Rainstorm As Usual
    Typhoon Signal No. 8 or Black Rainstorm
    (a) Cancelled before 9amRe-open 3 hours thereafter
    (b) Cancelled after 9amCancelled
  6. 7 Day Dead-on-Arrival Return Policy

    Customer is eligible to enjoy 7 Day Dead-on-Arrival Return Policy. Coverage ONLY includes hardware failure (Defective Pixels are not covered).

    Customer can exchange a new notebook or tablet if any hardware failure is founded within 7 working days of the invoice, or exchange the defected item at our Senco Service Centre. Returned notebook should be in Full Packaging with all the inbox items bundled with original purchase.

    A product is dead on arrival if it shows symptom of hardware failure preventing basic operation upon its first use out of the box and inspected by our certified engineer. Qualifying DOA symptoms as follow:
    1. Does not boot
    2. No power
    3. Battery(if applicable)does not charge or does not hold charge
    4. No video
    5. Internal input device failure(ie. internal Keyboard not responding)

    Other hardware failure preventing basic operability upon its first use out of the box defective pixels are not covered.

    In case of DOA, customer can bring the notebook to Senco Service Center. The lead time of replacement normally takes around 10 - 14 working days, subject to the availability of stocks. Acer will only provide whole unit replacement when customer reports with open box failure.

    *We have the right to refuse to exchange a product on the ground of damage to its appearance, contain any trace of water damage or missing accessories once the delivery has been signed for.

    SENCO Service Center
    Address2/F, 101 King’s Road North Point, Hong Kong
    Opening Hours Monday to Friday : 9:00am - 6:30pm


  1. 購買資格

    合資格參與是次「香港城市大學筆記本型電腦教學優惠計劃2019 」之人仕包括:所有香港城市大學(包括全日制及兼讀制學生)、教職員及校友。客戶在購買時必須親身出示下列文件作登記及身份核對之用 :

    學生有效之學生證 (過期之學生證將不受理)
    校友 香港城市大學之校友需出示香港身份證(香港身份證副本不需收取)及有效之
    • 恆生銀行發出之香港城市大學信用卡
    • 及畢業證書副本
  2. 優惠限制

  3. 購買方法

    客戶可於 2019 年 8 月 8 日至 10 月 31 日內瀏覽網上訂購平台:
  4. 更改訂單

  5. 取貨安排

    1. 付費送貨,費用為HK$150 送貨服務只適用於香港境內(不包括馬灣、東涌、大嶼山﹑香港國際機場,沙頭角,打鼓嶺,西貢,錦田,愉景灣或離島)
    2. SENCO換領點
      開放時間 星期一至星期五
      10:00am – 1:00pm ; 2:00pm – 6pm
      10:00am – 2:00pm
      2019年9月13日的開放時間將改為10:00am – 1:00pm ; 2:00pm – 4:00pm

      客戶需於收到「取貨通知書」的兩個星期內領取產品。如客人不能在收到取貨通知書後的兩星期內取貨,我們將有權收取$200 之存倉費。最後的取貨日為2019 年年11 月22 日,客人需於此限期前到取貨中心取貨。

    客戶必須於指定時間到指定地點領取貨物,並親身攜同及出示以下證明文件之正本,以供核實:如客戶未能根據以上情況出示 提供有效之證明文件,SENCO 將保留不派貨予有關人仕之最終權利。
    • 學生證
    • 電郵訂購單據(只適用於網上訂購)
    • 取貨通知電郵(不用打印)
    • 教職員證
    • 電郵訂購單據(只適用於網上訂購)
    • 取貨通知電郵(不用打印)
    • 舊生證 / 畢業證書 / 舊生信用卡
    • 電郵訂購單據(只適用於網上訂購)
    • 取貨通知電郵(不用打印)
    • 已填妥之授權書正本
    • 以上不同客戶類別的相關證明文件副本

    颱風信號 / 暴雨警告信號領貨安排事宜( SENCO 取貨點)
    一號颱風信號 / 黃色暴雨警告如常運作
    三號颱風信號/ 紅色暴雨警告 如常運作
    八號颱風信號 / 黑色暴雨警告
    (a) 上午9時前除下颱風信號 暴雨警告除下三小時後重新運作
    (b) 上午9時後仍然生效取消
  6. 7天購物保障


    所有更換之貨品必須保留全套包裝及完整貨品及收據。如有任何遺漏或人為損毀,均不接受。更換時間要視乎當時貨品數量 一般情況為 10 -14個工作天。


    1. 無法進入系統
    2. 無法開機
    3. 電池(如適用)無法充電或無法儲電
    4. 無影像顯示
    5. 內置輸入裝置失靈(例如內置鍵盤無反應)
    6. 其他影響產品正常運作的硬件失靈 - 如顯示器出現死點,則不在以上有效更換範圍之內。


    開放時間 星期一至星期五 : 上午9時至下午6時30分