FAQ

The following individuals are eligible to purchase through our online store at education prices:

1. Current student of approved educational institutions
2. Newly enrolled student of approved educational institutions
3. Teaching staff of approved educational institutions
4. Board members who are currently serving as elected or appointed members of approved educational institutions
5. Executives currently serving as elected or appointed officers of approved educational institutions

Important Note: Alumni of educational institutions is NOT eligible for this purchase. Customer is require to upload the supporting document like student/staff card to prove the student or staff identification. Senco reserves the right to cancel the order and refund with deduction of 3% bank charge or claim the price differences of purchased item(s) if customer fails to prove his or her identification of approved educational institutions.

An estimated delivery schedule was indicated in the product details and your order confirmation email. However, this is an estimated delivery schedule and we will send you a notification email once your purchased items are ready to deliver or ready to pick up.

Senco offers FREE Delivery service for order with any Mac Purchase. For iPad or accessories order, you can enjoy the home delivery fee with HK$80 delivery charges or self pick-up at Senco Redemption Centre at Quarry Bay.

Customer is eligible to purchase the quantity of following item under this program

- ONE unit of Mac;
- ONE unit of iPad;
- TWO units of Apple Accessories (Apple Pencil & Keyboard);
There is no purchase quota on other third-party accessories. Senco reserves the right to claim the price difference of list price and program price if customer purchased more than the specified quotas.

Under our DOA policy, claim must be made within Seven (7) days of Senco’s invoice date. Full Set of product with original packaging should be returned & DOA claim will not be considered if any item inside the package is missing or damaged.

Under any circumstances, order cannot be cancelled, returned for refund or exchange unless such product is dead on arrival without replacement.

Senco provides different online payment option including the followings:

- Visa & MasterCard Credit Card;
- UnionPay;
- WeChat Pay;
- Alipay;
- Payme;
- Bank Transfer to our Bank of China Account;
- FPS;
- Cheque (required to mail the cheque to our office with the order reference no.)