Terms & Conditions


    In the event there is a conflict between this English version of the Terms and Conditions and the Chinese version, the English version shall prevail.

  1. Customer and Purchase Eligibility

    All CITYU’s students (both full-time and part time) and staff are eligible for enjoying the Notebook Welfare Program 2020. Eligible Customer must present the following documents in person during the purchase for SENCO to verify their identification:

    IdentityRelated Documents
    StudentA Valid University Student Card (expired Student Card is not accepted)
    StaffA valid Staff Card

    SENCO reserves the right to claim the price differences of purchased items if customer fails to prove his/her identification.
  2. Purchase Quota

    Each customer is eligible to purchase ONE unit of Notebook and ONE unit of Desktop
    Senco reserves the right to claim the different between the list price and the education offer under this program.
  3. Ordering Methods

    Customer can visit our web ordering platform – www.eduoffer.com/online/np20/cityu
    during 18th August, 2020 to 31st October, 2020 to place order online
  4. Order Amendment

    No order cancellation and refund is allowed upon order confirmation.

    Order amendment within 1 week from the order confirmation date will be accepted. An administrative charge of HK$150 will be applied for corresponding amendment.

  5. Redemption Arrangement


    1. Door-to-Door Delivery with HK$80 delivery charge for each delivery (not applicable for Ma Wan, Tung Chung, Lantau Island, Hong Kong International Airport, Sha Tau Kok, Ta Kwu Ling, Sai Kung, Kam Tin, Discovery Bay and other outlying islands.)

    2. Redemption Centre
      Address2/F, 101 King’s Road North Point, Hong Kong
      (Fortress Hill MTR Station Exit A)
      Service Hours Monday to Friday
      10:00am – 1:00pm ; 2:00pm – 7pm
      Saturday
      10:00am – 2:00pm
      Closed on every Sundays and Public Holidays
      Important Note: Public Holiday includes 1, 2 & 26 October,2020

      Important Note:
      Customer is required to collect the item(s) within 2 weeks after receiving the collection notice. If customer fail to collect the item within 2 weeks after the sent date of collection note, a storage fee of HK$200 will be applied. The last collection date for this program is 30 Nov, 2020. Customers are required to collect the ordered item on or before this date.


    Documents Required for Stock Redemption
    Customer is required to bring the following original documents IN PERSON for stock redemption. SENCO reserves the right to not distributing the stocks to customers if they fail to show the following documents.
    Customer TypeRequired Supporting Document
    Student
    • Student Card
    • Pro-forma Invoice copy (for online ordering)
    • Pick-up Notification Email (softcopy)
    Staff
    • Staff Card
    • Pro-forma Invoice copy (for online ordering)
    • Pick-up Notification Email (softcopy)
    Third Party Authorization
    • Signed Authorization Letter
    • Photocopy of supporting documents of student, staff and alumni.

    Typhoon & Rainstorm Signal Arrangement
    Typhoon Signal / Rainstorm Warning Signal Redemption Arrangement
    (Apply for SENCO Redemption Point)
    Typhoon Signal No. 1 Amber RainstormAs Usual
    Typhoon Signal No. 3 Red Rainstorm As Usual
    Typhoon Signal No. 8 or Black Rainstorm
    (a) Cancelled before 9amRe-open 3 hours thereafter
    (b) Cancelled after 9amCancelled
  6. 7 Day Dead-on-Arrival Return Policy

    Customer is eligible to enjoy 7 Day Dead-on-Arrival Return Policy. Coverage ONLY includes hardware failure .

    Customer can exchange a new notebook or tablet if any hardware failure is founded within 7 working days of the invoice, or exchange the defected item at our Senco Service Centre. Returned notebook should be in Full Packaging with all the inbox items bundled with original purchase.

    A product is dead on arrival if it shows symptom of hardware failure preventing basic operation upon its first use out of the box and inspected by our certified engineer. Qualifying DOA symptoms as follow:
    1. Does not boot
    2. No power
    3. Battery(if applicable)does not charge or does not hold charge
    4. No video
    5. Internal input device failure(ie. internal Keyboard not responding)

    Other hardware failure preventing basic operability upon its first use out of the box defective pixels are not covered.

    In case of DOA, customer can bring the notebook to Senco Service Center. The lead time of replacement normally takes around 10 - 14 working days, subject to the availability of stocks. Acer will only provide whole unit replacement when customer reports with open box failure.

    *We have the right to refuse to exchange a product on the ground of damage to its appearance, contain any trace of water damage or missing accessories once the delivery has been signed for.

    SENCO Service Center
    Address2/F, 101 King’s Road North Point, Hong Kong
    Service Hours Monday to Friday : 9:00am - 6:00pm


條款及細則


    **此中文條款為英文版本譯本,如中、英文兩個版本有任何抵觸或不相符之處,應以英文版本為準。

  1. 購買資格

    合資格參與是次「香港城市大學筆記本型電腦教學優惠計劃2020 」之人仕包括:所有香港城市大學(包括全日制及兼讀制學生)及教職員。客戶在購買時必須親身出示下列文件作登記及身份核對之用 :

    身份有關文件
    學生有效之學生證 (過期之學生證將不受理)
    教職員有效之職員證
  2. 優惠限制

    每位客戶最多只能購買一部手提電腦及一部桌上型電腦電腦。如發現客戶購買超出以上限制之貨物數量,我們將保留索償購買時產品之正價及優惠價間差價之權利。
  3. 購買方法

    客戶可於 2020 年 8 月 18 日至 10 月 31 日內瀏覽網上訂購平台:
    www.eduoffer.com/online/np20/cityu
  4. 更改訂單

    訂單一旦確認後將不得取消及退款。如有客戶於訂單後一星期內有任何更改,有關更改申請將收取$150作行政費用,訂單後超過一個星期內的更改申請將不獲接納。
  5. 取貨安排

    1. 付費送貨,費用為HK$80 送貨服務只適用於香港境內(不包括馬灣、東涌、大嶼山﹑香港國際機場,沙頭角,打鼓嶺,西貢,錦田,愉景灣或離島)
    2. SENCO換領點
      地址香港北角英皇道101號2樓
      服務時間 星期一至星期五
      10:00am – 1:00pm ; 2:00pm – 6pm
      星期六
      10:00am – 2:00pm
      星期日及公眾假期休息
      服務時間的注意事項公眾假期包括2020年10月1日、2日及26日。

      重要事項:
      客戶需於收到「取貨通知書」的兩個星期內領取產品。如客人不能在收到取貨通知書後的兩星期內取貨,我們將有權收取$200 之存倉費。最後的取貨日為2020 年年11 月30 日,客人需於此限期前到取貨中心取貨。


    取貨所需文件
    客戶必須於指定時間到指定地點領取貨物,並親身攜同及出示以下證明文件之正本,以供核實:如客戶未能根據以上情況出示 提供有效之證明文件,SENCO 將保留不派貨予有關人仕之最終權利。
    客戶類別所需證明文件
    學生
    • 學生證
    • 電郵訂購單據(只適用於網上訂購)
    • 取貨通知電郵(不用打印)
    教職員
    • 教職員證
    • 電郵訂購單據(只適用於網上訂購)
    • 取貨通知電郵(不用打印)
    授權第三者代領
    • 已填妥之授權書正本
    • 以上不同客戶類別的相關證明文件副本

    惡劣天氣及颱風下之安排
    颱風信號 / 暴雨警告信號領貨安排事宜( SENCO 取貨點)
    一號颱風信號 / 黃色暴雨警告如常運作
    三號颱風信號/ 紅色暴雨警告 如常運作
    八號颱風信號 / 黑色暴雨警告
    (a) 上午9時前除下颱風信號 暴雨警告除下三小時後重新運作
    (b) 上午9時後仍然生效取消
  6. 7天購物保障

    客戶於本活動中購買之筆記簿型電腦及平板電腦均可享有7天購物保障,保障範圍只限硬件問題。

    於發票發單日起計七天內,如發現所買產品有任何硬件故障,顧客可到本維修中心更換壞件。退還件必須包含原包裝連同包裝內所有連帶物件,一併歸還方可進行新品更換。

    如產品於開盒首次使用出現任何硬件故障的癥狀,妨礙基本操作,經本公司的認可技師確認後,方可證實為到貨即損。符合到貨即損的硬件問題如下:
    1. 無法進入系統
    2. 無法開機
    3. 電池(如適用)無法充電或無法儲電
    4. 無影像顯示
    5. 內置輸入裝置失靈(例如內置鍵盤無反應)
    6. 其他影響產品正常運作的硬件失靈 - 如顯示器出現死點,則不在以上有效更換範圍之內。
    如果是到貨即損的產品,客戶可以將電腦帶到Senco服務中心。換機過程一般需時約十至十四個工作天,具體取決於庫存情況。Acer只會為開盒即損的產品提供全件更換。

    領取新機期後,如出現到貨即損問題,顧客需到SENCO維修中心作更換。

    SENCO維修中心
    地址香港北角英皇道101號2樓
    服務時間 星期一至星期五 : 上午9時至下午6時